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Replaced driverside window switch and windows will not go…

Replaced driverside window switch...

Replaced driverside window switch and windows will not go down from driverside only individually from each window

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes

Mechanic's Assistant: What is the model/year of your VW?

2012 vw jetta 2.5 se

Mechanic's Assistant: Are you fixing your Jetta yourself? What have you tried so far?

Yes im a independent repair shop and have only replaced the driverside window switch only and still same problem almost seems to keep loosing memory if i unplug the battery and wait and few mins plug it back in and then it starts working again

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Thats all at this moment

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Answered in 7 minutes by:
1/18/2018
Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 5,250
Experience: Senior VW Master Tech 15 yrs
Verified

Welcome, I'm Wolfgang.

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i do need a vin # of the vehicle to pull the factory info.

thanks

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Customer reply replied 7 months ago
vin # 3vwdx7aj5cm077927

did you scan the body control module and the comfort control module for codes?

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Customer reply replied 7 months ago
I did and no codes were appearing

what make and model scan tool do you have?

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Customer reply replied 7 months ago
The doors will not lock with the key button pressed
Customer reply replied 7 months ago
Modest scan tool

the door button or the remote?

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Customer reply replied 7 months ago
The remote

ok does the red light flash when pressed on the remote?

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Customer reply replied 7 months ago
it does flash
Customer reply replied 7 months ago
Customer said they just replaced the car battery recently then it started happening

ahh!!

awhat do you mean by modest scan tool? snap on with euro loaded or a code reader? very critical in fixing vehicle.

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help me help you please !!

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Customer reply replied 7 months ago
Understood give me one second

is this a push button start or key in the ignition start.

Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 5,250
Experience: Senior VW Master Tech 15 yrs
Verified
Wolfgang and 87 other VW Specialists are ready to help you
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Customer reply replied 7 months ago
Key in the ignition
Phone call session started
Customer reply replied 7 months ago
Ok I tried starting the car with out the battery nothing happened I reconnected the battery checked the driver side window and still the same thing
Customer reply replied 7 months ago
Driver side window goes up and down but master switch doesn’t work for the other windows

pleasure in helping you out!!

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Customer reply replied 7 months ago
Thank you very much your a great help and really appreciate it
Customer reply replied 7 months ago
come to find out she told me that AAA put in the wrong size battery it was too big and they came out the next day and put the regular size

the plot thickens!!!!

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Customer reply replied 7 months ago
Hahahahaha I know right I told her take it to the dealership and she said no problem and thanks for trying to help

my pleasure stay safe!!

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Customer reply replied 7 months ago
Thank you and you also
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Wolfgang
Wolfgang
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Category: VW
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