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vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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2013 Jetta TDI MkVI, wont start, battery charged, everything

Customer Question

2013 Jetta TDI MkVI, wont start, battery charged, everything works, just wont turn over. Any ideas?
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: Battery is good, no corrosion
JA: Are you fixing your Jetta yourself? What have you tried so far?
Customer: Yes, checked fuses, battery, replaced brake switch, nothing so far
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: VW
Expert:  Mechanic01 replied 1 month ago.

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Customer: replied 1 month ago.
Ok, Im ready
Expert:  Mechanic01 replied 1 month ago.

so that model has 2 relays, one on terminal 50 and one on 15, should be a 12 relay carrier underhood, have you checked power and ground at that yet?

Customer: replied 1 month ago.
No not yet
Customer: replied 1 month ago.
I will do that now
Customer: replied 1 month ago.
Picture attached, which are terminal 50 and 15?
Expert:  Mechanic01 replied 1 month ago.

hummm im going off a diagram let me see if I can find which one is which