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Hi im kevin can you confirm the key type you have ? Is it the cartridge type key or do you have a normal metal key ?
Ok do lights turn on ?
I dont offer phone service im happy to continue online
Ok and radio ?
Ok so will the key actually push in at all or does it go in with no response from car ?
Ok first disconnect battery for 20 mins and retry .its likely the cartridge has failed
I will opt out see if another tech has any ideas its likely that the cartridge that key goes into has failed
Thanks for choosing Just Answer . I'm Wolfgang here to help!!
I am confident we can resolve your problem together. Pleaseunderstand that I don't know your skill level. In most cases when you have a problemwith the way the vehicle performs, specialized tooling is required to acquire computerdata/information or engine testing results. We didn’t build these complicated vehicles; wejust diagnose and fix them. Also understand that I can't see, smell, hear, or touch thevehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please bepatient and permit me to do what I do best.I also try to give all of the information you may need, expecting a “positive rating” inreturn. I will also continue assisting you after you have rated me, if necessary. If thereis any reason I cannot get a positive rating, please let me know why “in advance”, so Ican go another direction for you. I am sorry you’re having this problem; I’ll help youthrough it.Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.
i do need some more information
Master VW dealer tech