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Hi Im David, thanks for visiting the site. what model is you 2011 vw?
do you still need assistance?
You'll need to be able to run a couple tests- first by removing the fuel line up by the passenger side and seeing if you have pressure from the fuel pump in the tank while cranking. If not, I would lift the rear seat and check if you can hear the pump run when you turn the key on. If there is a fuel pump module mounted to the access cover under the rear seat on the passenger side, smell it to see if it smells like burnt electrical. These modules are a common failure point, and often they will heat up enough to warp the plastic access cover.