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2013 VW cc rear seat backs won't fold down. They seem

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2013 VW cc rear seat...
2013 VW cc rear seat backs won't fold down. They seem locked. Just used them a week ago and they were fine?
Submitted: 1 year ago.Category: VW
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Answered in 5 hours by:
9/21/2016
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago
Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 4,881
Experience: Senior VW Master Tech 15 yrs
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Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
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Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

you will need a second person . one to pull the seat and the other to pull the cable. pull cable first before trying to move the seat back and see it it will fold down.

please let me know!!

thanks

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Customer reply replied 1 year ago
As I stated. In my original question, the seats seem locked. Pulling the cable from the trunk handles, or using the releases on top of the seat backs can't be done without causing damage since they seem locked.
Your method does not work.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

even when you push the seat back more towards the rear and hold then pull the release cable?

just want to make sure

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Customer reply replied 1 year ago
I used all my weight pushing the seat to the rear while trying the lever with absolutely no give in the lever. I don't think it has to do with the mechanism itself since both seat backs have separate levers, cables and locks. I'm guessing it is some type of safety interlock. It would be too much of a coincidence that both seat mechanisms failed at the same time.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

i have a cc right in front of me . do you have a cylinder where you can place a key inside to turn?

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Customer reply replied 1 year ago
I have tried that. It turns slightly but has a lot of resistance, enough that the key would break if I turned it any harder. Tried release latch before, during and after with no luck.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

is the seat belt jammed between the seat and the frame catch

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Customer reply replied 1 year ago
No it is not caught. You seem to be ignoring that both seats (with separate locking systems) won't open.
Unless you can provide something more substantial, I appreciate your attempt but no new information was provided.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

if you cannot turn the cylinder then it may be the wrong profile of key blade . i do not know if you are the original owner or second , third .etc

have you tried the other remote with the key blade to see if that works or not?

i do understand of both seats but each one is induviually with its separate lock.

the justification is both are locked some how by either using excessive force then something jammed.

Fyi i'm a 20 yr VW dealer tech !!

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Customer reply replied 1 year ago
Your explanation of
"the justification is both are locked some
how by either using excessive force then
something jammed."
doesn't make sense.
I have not used excessive force on either seat.
I didn't mean to belittle your experience.
I don't doubt your 20 yrs experience.
But...... No one knows everything.I have 32 years as a maintenance supervisor, and obviously am having a problem diagnosing the problem.Thanks for your attention.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

i'm not saying that you did but i'm here and you are there!!!

just for making sure did you try the second remote key blade and see it would turn? i have seen stranger things .

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Customer reply replied 1 year ago
I tried the second key.
I never locked the seats so it's not surprising that neither key worked.
I appreciate your advise but I've applied for a refund.
VW Mechanic: Wolfgang, VW Master Technician replied 1 year ago

understand fully!!

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