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gomi_otaku, VW Technician
Category: VW
Satisfied Customers: 3457
Experience:  VW FastTrack '00-'01, VW Academy Chicago and Seattle '00-present, VW Certified
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I tried using my key to unlock the door but it doesn't work

Customer Question

JA: Hi. What is your issue regarding?
Customer: I tried using my key to unlock the door but it doesn't work so I opened the door through an open window click the locks put the key in the ignition but it doesn't turn and the alarm went off any suggestions
JA: Is the car in "Park" or "Neutral?" Do you know if your car has a "wheel lock" feature?
Customer: It's in Park
JA: What is the make/model/year of your car?
Customer: Vw passat 2000
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I would like to fix it myself if I can
JA: Anything else you think the mechanic should know?
Customer: The clicker on the key to unlock the door doesn't work I opened it by placing the key in the door to unlock all doors
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: VW
Expert:  gomi_otaku replied 1 year ago.

What you want to do is find a lock cylinder that DOES turn with the key- it's possible, especially if you live in a state that uses salt in the winter for the roads, that the cylinder is stuck or seized, or it could be freed by spraying some WD-40 in there with the thin straw that the can comes with.

If any of the lock cylinders- driver, passenger (if yours has one here) or the trunk work, then disconnect the battery, put the key in that lock, reconnect the battery. and then turn the key in that lock to deactivate the alarm.

You could also try putting a new battery in your remote- if you flip the key out, you will see that there is a small groove where the two ends of the remote come together. Put a screwdriver in there and twist to pop the two halves apart. Then, the section with the buttons on it can be pried open along the edge, and the battery replaced.

Note that there is a small groove on the back of the remote, where a tab from the upper "key" portion of the remote snaps onto the bottom part. DO NOT pry here thinking that it is easier to release this tab- it will almost certainly break, and the only way to hold the key portion to the button will be to tape them together (as gluing it would keep you from changing the battery)

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