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vwnewton, VW Owner,ASE Master and L1 Advanced
Category: VW
Satisfied Customers: 307
Experience:  25 years of VW obsession turned into a job, last 15 years as a VW Tech.
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I just bought a 2007 Volkswagen EOS and the owner did not

Customer Question

I just bought a 2007 Volkswagen EOS and the owner did not have pin code to unlock radio and navigation.
JA: Has the battery been recently disconnected? Have you checked the manual or the glove box for the radio code?
Customer: THey never said the battery was changed. I have seen several different numbers in the trunk but none I indicate radio serial number
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Just looking for the code in the car.
JA: Anything else you think the mechanic should know?
Customer: That's all I know
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the VW Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: VW
Expert:  Wolfgang replied 1 year ago.

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. I am also going to
direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

i do need the 14 digit VWZ # ***** the radio to assist!! you may have to remove the radio to get that serial #



Customer: replied 1 year ago.
Where would I get this number?
Customer: replied 1 year ago.
Does the rAdio need to be removed?
Expert:  Wolfgang replied 1 year ago.

yes the radio needs to be removed to gain a visual of the serial #

Customer: replied 1 year ago.
why didn't you tell me how to remove the radio? I will take it to a Volks. Dealer.
Expert:  Wolfgang replied 1 year ago.

the link above is for a jetta but it is close just remove the trim panel to expose the 4 screws then remove the screws and then pull the radio to get the serial #