How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask vwtech0405 Your Own Question
vwtech0405, VW Technician
Category: VW
Satisfied Customers: 10687
Experience:  VW Master Technician VW Certified
Type Your VW Question Here...
vwtech0405 is online now
A new question is answered every 9 seconds

The rear hatch won't open. I get a message in the car that

Customer Question

the rear hatch won't open.
JA: What is the model/year of your VW?
Customer: I get a message in the car that says the hatch isn't closed all the way.
JA: What year is your VW?
Customer: 2012 Touareg
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Locking and unlocking, the driver's side door button, the key fob button, having one person pull the rear handle while another pushes from inside.....
JA: Have you checked the battery in the fob? Will the car open with another remote?
Customer: The fob seems to be working, since it locks and unlocks with no problem. I have not tried it with the other key, though.
JA: Anything else you think the mechanic should know?
Customer: That's the only problem I'm having right now. Everything else is working fine.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the VW Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: VW
Expert:  vwtech0405 replied 1 year ago.

Ok we have seen some issues with the rear hatch motors which are build into the rear hatch shock on each side you will need to have the signals checked from the motors to make sure you have all the signals to the motors if you have the correct signals going to it and still dont work you will need to replace the hatch shock/motors . I hope this helps.

Please dont forget to provide positive feedback for the help provided thank you

Related VW Questions