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sprinkles08, ASE Certified Technician
Category: VW
Satisfied Customers: 22653
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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Pearl. I have had an intermittent problem with my 2012

Customer Question

Hi Pearl. I have had an intermittent problem with my 2012 Jetta's locking system, especially with the driver's door. Sometimes it won't lock or unlock with the remote, but other times it will. This occurs with both remotes. This morning, it is cold, so I went out and started the car, and used the remote to lock the car as it warmed up. When I went to go to work, the other remote will not open the locks. I tried several times to unlock the driver's door by inserting the key, but nothing. The parking lights flash twice when I twist the key in the lock, but nothing happens. Now I have a running car in my driveway, and I'm not going to make it to work.
JA: The mechanics have tons of experience in that area. Are those all of the "symptoms"?
Customer: yes
JA: Anything else I can tell the VW Mechanic before I connect you two?
Customer: no, that's it. I just want to get into the car to get to work this monring. The car is still under warrantee so it'll have to go to the dealership monday
JA: Got it. Let's get this figured out. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the VW Mechanic about your situation and connect you two. You'll be on the road in no time.
Submitted: 1 year ago.
Category: VW
Expert:  sprinkles08 replied 1 year ago.
Hello and welcome to JustAnswerYou may have a combination of issues. The fob you're using now may not be transmitting and the doors won't unlock now, and the door not unlocking may be due to a failed latch. If you're unable to get it to unlock manually with the key then there is a deeper issue there than just the keyless entry not working.Have you tried unlocking the passenger door manually with the key?