VW

Have Volkswagen Questions? Ask an Expert Now.

Ask an Expert,
Get an Answer ASAP!

My 2011 VW Jetta cruise control would not turn off and it…

Customer Question
My 2011 VW Jetta cruise...
My 2011 VW Jetta cruise control would not turn off and it caused my speed to increase. I was not able to stop.
Submitted: 2 years ago.Category: VW
Show More
Show Less
Ask Your Own VW Question
Answered in 11 hours by:
3/25/2016
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago
Chris(aka-Moose)
Chris(aka-Moose), VW Technician
Category: VW
Satisfied Customers: 51,621
Experience: 16 years of experience
Verified

Welcome, I'm Chris (aka Moose). I normally log in after 3 pm central. Please make sure to let me know exactly what is needed from me so I can provide EXCELLENT 5 STAR service.

Can i get the engine and trim level?

Do your brake lights work?

Ask Your Own VW Question
Customer reply replied 2 years ago
The engine size is 2.5L. The brakes were not working because I had no brakes. I panicked and was trying to put it in manual mode to see if that would slow me down. I had DTC run on it and a few codes came up P15669, P0671, P0580. I hit a gate hoping that it would stop me and got a ticket for speeding and trespassing. I'm 50 something and this is my first ticket. I being charged a BIG fine and I'm want to fight it. I'm an Air Force veteran and have experienced some crazy things but this car being out of control topped it all. Just glad I was able to find something to stop me, even if my air bags didn't deploy. I'm looking for information that will help me fight this. Thank you for your time.
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago

Code 0671 is not related and the other 2 I could not find for this vehicle. Can you double check these codes?

You had no brakes or the brakes were very hard to press?

Does the car drive and stop fine now?

Ask Your Own VW Question
Customer reply replied 2 years ago
The brakes were hard to press and would not stop the car. The cruise control would not turn off. The car was totaled. I'm looking for the codes. I know they said something about cruise control malfunction.
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago

Thanks, ***** ***** info I can get the better.

The brakes were likely hard to press because the brake booster was not getting good vacuum because the cruise had the throttle open. Normally you brake with the throttle closed which results in high vacuum. So the brakes were likely working just not due to the issue.

Many vehicle have had electronic throttle body issues with cruise control sticking. So it does not surprise me at all that this happened. I hope you are okay though. Are you hoping to go after VW or the courts on the driving violations? Of course me being a tech I do not have any legal input.

Ask Your Own VW Question
Customer reply replied 2 years ago
I just want to clear my tickets or lower the fines. Is there a reason that my air bags didn't go off?
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago

What was the speed at impact?

At first initial impact how far did the vehicle travel from that point?

It is going to take a repair order ticket from a dealer with this kind of information written on it to present to the court pr print off any thousands of the blogs on car speeds up on its own. There are millions of them since electronic throttle body came out about 03.

Ask Your Own VW Question
Customer reply replied 2 years ago
Around 60mpg. The went about 150ft. Do you think an other auto shop will work the same as the dealer repair order?
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago

As long as the repair order has your vin# ***** there business name and a detailed evaluation of the codes, concerns, and possible causes. The air bag did not deploy due to the impact severity not high enough. It take s immediate stop or change of direction above 30mph to set off the air bags. Since you traveled much farther this indicates the impact through out the event was never sudden and hard enough.

-------------------------------------------------------------------------------------

On your screen you should see a rating 1-5 stars. Please make sure to select one. I am not compensated by the website unless a customer rates. Rating only pays me from the deposit you have already made, it does not charge you more, nor close the post. Also all follow ups are free and welcome.

Thanks Chris

Ask Your Own VW Question
VW Mechanic: Chris(aka-Moose), VW Technician replied 2 years ago

Hello again Chris here,

1) When customers come to Just Answer the website and the experts want them to have a great 5 star experience.

2) We also want them to be so pleased that they come back for future needs.

3) I have the feeling you were not pleased with my help and or need me to help more. If so please do reply.

4) I have an option to upload diagrams, repair guides, find a repair facility, or call you if that would help.

Thanks Chris

Ask Your Own VW Question
Was this answer helpful?
Ask Chris(aka-Moose) Your Own Question
Chris(aka-Moose)
Chris(aka-Moose)
Chris(aka-Moose), VW Technician
Category: VW
Satisfied Customers: 51,621
51,621 Satisfied Customers
Experience: 16 years of experience

Chris(aka-Moose) is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

vwnewton

vwnewton

VW Owner,ASE Master and L1 Advanced

307 satisfied customers

25 years of VW obsession turned into a job, last 15 years as a VW Tech.

VWDoc

VWDoc

Independent VW Shop owner

1,738 satisfied customers

20 years of experience working with VW's. Independent European shop owner and technician.

Martin

Martin

auto electrical

776 satisfied customers

South African Trade Diploma in Auto Electrical

Matt

Matt

Engineer

683 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Tim&#039;s Auto Repair

Tim's Auto Repair

mechanic

482 satisfied customers

Have owned a repair shop for 25 yrs.

Tim Mohr

Tim Mohr

ASE MASTER TECH

411 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Chris(aka-Moose)

Chris(aka-Moose)

VW Technician

51,621 satisfied customers

16 years of experience

< Previous | Next >

Related VW Questions
I notice with my Touareg the tranny seems a little leggy. I
I notice with my Touareg the tranny seems a little leggy … read more
Danny
Danny
Owner, lead mechanic
High School or GED
3,963 satisfied customers
P0501 code and u0121. 2014 jetta. I didnt reset been on
p0501 code and u0121 JA: Just to clarify, what's the exact code? And have you tried to reset it? Customer: 2014 jetta JA: Are you fixing your Jetta yourself? What have you tried so far? Customer: i di… read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
228 satisfied customers
Low fuel warning light came on. Filled up the car, but the
low fuel warning light came on. Filled up the car, but the warning light won't go off and gauge won't show full tank … read more
Wolfgang
Wolfgang
7 satisfied customers
My 2016 golf radio died and I have a used replacement. I
My 2016 golf radio died and I have a used replacement. I need the radio code. It doesn't have a VWK Serial number. It is identied as 3Q0 035 844 with a part number 28505939… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,278 satisfied customers
I own a 2001 Eurovan Camper and I am having an issue that
I own a 2001 Eurovan Camper and I am having an issue that rear cabin temperature control is always on HOT once the engine is at operating temperature. The temperature dial doesn't seem to make any dif… read more
Wolfgang
Wolfgang
7 satisfied customers
I need to identify which relay fuse on my 2012 VW Jetta SE
I need to identify which relay fuse on my 2012 VW Jetta SE controls the headlights. … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
228 satisfied customers
In my camper body number is WV2ZZZ25ZLH098387 has a aiways
In my camper body number is ***** has a aiways unable to stop radiator cooling fun after ignition key removed … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
228 satisfied customers
In my camper body number is WV2ZZZ25ZLH098387 has a aiways
In my camper body number is ***** has a aiways unable to stop radiator cooling fun after ignition key removed … read more
Danny
Danny
Owner, lead mechanic
High School or GED
3,963 satisfied customers
My 2012 VW GLI antifreeze lite came on blinking. The
Second opinion] My 2012 VW GLI antifreeze lite came on blinking … read more
Wolfgang
Wolfgang
7 satisfied customers
My VW BORA 2006 (MKV) with an Automatic 6 Speed Transmision
My VW BORA 2006 (MKV) with an Automatic 6 Speed Transmision (09G) is hitting when moving from 4th to 3rd and from 3rd to 2nd. Less offeten it also runs free in 3rd an stays like that until comes back … read more
Wolfgang
Wolfgang
7 satisfied customers
2004 Volkswagen Jetta the electric immobilizer light is
2004 Volkswagen Jetta the electric immobilizer light is blinking battery fully charged turn the key to the on position did not start still have light blinking … read more
Wolfgang
Wolfgang
7 satisfied customers
I have a 2004 vw golf. The manual says the timing belt
I have a 2004 vw golf. The manual says the timing belt interval is 105,000 miles but at an inspection they say “due by mileage” so I don't know if I should go by that or if I can wait for a little bit… read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
228 satisfied customers
02 Jetta 2.0L no injector pulse, have replaced both the
02 Jetta 2.0L no injector pulse, have replaced both the crank and cam sensor, have had ECU tested twice, hear fuel run and have fuel pressure at fuel rail, if I spray starting fluid tries to start. … read more
Chris(aka-Moose)
Chris(aka-Moose)
VW Technician
51,621 satisfied customers
My 2008 Eos check engine light comes on and it is an evap
my 2008 Eos check engine light comes on and it is an evap code. So far this has happened 3 times, each time after a short, about an hour, park. … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
228 satisfied customers
I can't get my 03 Jetta TDI going after changing the timing
I can't get my 03 Jetta TDI going after changing the timing belt … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
I need to know the right tcm part number. It's all I need
I need to know the right tcm part number JA: Okay, I'll connect you to the mechanic to go over that information regarding your VW. Before I do, is there anything else you want him to know? Customer: I… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have tried all types of phone cords and updated my iPhone
I have tried all types of phone cords and updated my iPhone and cannot get Apple play to work. I have had this issue since I purchased my 2017 Passat. Apple play works for awhile then quits. Not I can… read more
vwtech0405
vwtech0405
VW Technician
Associate Degree
8,868 satisfied customers
I have a 01 Jetta 2.8 it keeps telling me no oil pressure I
I have a 01 Jetta 2.8 it keeps telling me no oil pressure I have oil in it … read more
Matt
Matt
Engineer
Bachelor's Degree
683 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x