VW

Have Volkswagen Questions? Ask an Expert Now.

Ask an Expert,
Get an Answer ASAP!

GPS locked up on daughters 2012 VW Beetle while driving from…

Customer Question
GPS locked up on daughters...
GPS locked up on daughters 2012 VW Beetle while driving from Philadelphia to Orlando. We tried resetting to the factory defaults but no luck. I read about a "soft reset" of the system but the way the guy described it online it didn't work on this GPS/NAV. suggestions?
Submitted: 2 years ago.Category: VW
Show More
Show Less
Ask Your Own VW Question
Answered in 20 minutes by:
1/17/2016
VW Mechanic: Wolfgang, VW Master Technician replied 2 years ago
Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 5,167
Experience: Senior VW Master Tech 15 yrs
Verified

Thanks for choosing Just Answer .
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail. Do not rate yet, just reply. Put yourself in my shoes, I can not see, smell, hear, feel or touch your car, nor do I know any history on it. So take into consideration I am doing my best based on what you tell me. Also understand fixing cars often requires sophisticated tools, that you may not own. So even if you can not do what is outlined in my answer, that does not mean my answer is wrong deserving to be rated negative.

I do need to know what is the vin# ***** see which gps system you have. Thanks

Ask Your Own VW Question
Customer reply replied 2 years ago
Here ya go...3vwjp7at9cm604758
VW Mechanic: Wolfgang, VW Master Technician replied 2 years ago

can you take a pic of the radio where the navigation map is showing ? thanks

Ask Your Own VW Question
Customer reply replied 2 years ago
See attached below. It won't move off of Georgia even though I'm well over 400 miles from Georgia in Orlando, FL. Tried to do a "soft reset" by pushing the two top left buttons and then the top right button (so did the dealer I went to). No one can figure it out so far.
VW Mechanic: Wolfgang, VW Master Technician replied 2 years ago

what i would like for you to do is to disconect both battery cables and hold the 2 cable ends together for 5 minutes and then hook the cable ends back to the battery then start the car and test drive for 5 minutes to get all of the lights out in the dash and then recheck the nav unit

Ask Your Own VW Question
Customer reply replied 2 years ago
the volkswagen dealership ran a diagnostic on the unit and it was defective. Fortunately the car was certified pre-owned and was covered under the warranty. $3000 for one of those things!!!
VW Mechanic: Wolfgang, VW Master Technician replied 2 years ago

great to hear !!! i was leaning that way but wanted to make sure

anything else?

if not.....

I try to be online 365 days a year.

I only earn a paycheck when a customer rates me Ok, Good, Excellent.

This rating is VERY IMPORTANT! Your rating compensates me on my time and my expertise on your issue!

A lot of the repair information and fixes are hard to come by!!

So please rate me above!!!! Bonuses are also greatly appreciated!!!

If I have not addressed your original question to your liking yet, I hope you will reply and continue working with me, since your charged the full question value, regardless if you rate negative or not at all. If you rate me now, do not worry, you can still reply later to me.

Thanks

Wolfgang

Ask Your Own VW Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a vw mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Wolfgang Your Own Question
Wolfgang
Wolfgang
Wolfgang, VW Master Technician
Category: VW
Satisfied Customers: 5,167
5,167 Satisfied Customers
Experience: Senior VW Master Tech 15 yrs

Wolfgang is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

vwnewton

vwnewton

VW Owner,ASE Master and L1 Advanced

307 satisfied customers

25 years of VW obsession turned into a job, last 15 years as a VW Tech.

VWDoc

VWDoc

Independent VW Shop owner

1,764 satisfied customers

20 years of experience working with VW's. Independent European shop owner and technician.

Martin

Martin

auto electrical

804 satisfied customers

South African Trade Diploma in Auto Electrical

Matt

Matt

Engineer

708 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Tim&#039;s Auto Repair

Tim's Auto Repair

mechanic

484 satisfied customers

Have owned a repair shop for 25 yrs.

Tim Mohr

Tim Mohr

ASE MASTER TECH

419 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Chris(aka-Moose)

Chris(aka-Moose)

VW Technician

286 satisfied customers

16 years of experience

< Previous | Next >

Related VW Questions
A/c compressor, condenser, drier, and expansion valve has
a/c compressor, condenser, drier, and expansion valve has been replaced but now a/c still blowing warm air intermittently and lights are malfunctioning … read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
I have a 1999 vw beetle 2.0 head lights, wipers,turn
I have a 1999 vw beetle 2.0 head lights, wipers,turn singles,horn,fog lighting will not work? … read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
I am trying to troubleshoot a headlight problem. I need a
I am trying to troubleshoot a headlight problem. I need a wiring diagram for my 2014 VW Jetta … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
251 satisfied customers
I have a question about my 2013 vw golf 90tsi comfortline.
I have a question about my 2013 vw golf 90tsi comfortline. When i reach 100 on the freeway the wheels begin to shake alot, i got the wheels balanced, car has been wheel aligned and i have taken it to … read more
Martin
Martin
auto electrical
Vocational, Technical or Trade Scho
804 satisfied customers
My cabrio failed inspection because of steering and
my cabrio failed inspection because of steering and suspension. another garage told me that the suspension doesn't stay up when you jack car up. He said nothing is wrong with this type of car. any ide… read more
Andrew Martin
Andrew Martin
Level A Technician
Technical Certificate
413 satisfied customers
It s actually 2.0L family engine in an 2006 Audi....no
It s actually 2.0L family engine in an 2006 Audi....no engine boost under accel, pull the dipstick and it starts idling rough.... … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have vw passat 2007 code u0101 TCP communication issue.
Hi there, i have vw passat 2007 code u0101 TCP communication issue … read more
vwtech0405
vwtech0405
VW Technician
Associate Degree
8,868 satisfied customers
Fehler lin- 02 und fehler lin- 01 golf 5. 2005 gti. Um motor
fehler lin-slave 02 und fehler lin-slave 01 golf 5 … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Changed my ignition lock cylinder now when I turn the key
Changed my ignition lock cylinder now when I turn the key nothing happens on a 07 volkswagon eos … read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
99 Passat won't start, Windows don't operate, sun roof won't
99 Passat won't start, Windows don't operate, sun roof won't operate, mirrors won't operate. Doors lock, light work dash lights up. … read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
I have a client who needs the starter motor serviced or
I have a client who needs the starter motor serviced or replaced. Some other people are telling the client that the motor must be removed. I am not convinced & are seeking advise. Being a semi retired… read more
Todd M
Todd M
Owner
ASE Certification
1,811 satisfied customers
I have a question. 2013 vw passat. car wouldnt start, jumped
i have a question. 2013 vw passat. car wouldnt start, jumped it and it ran. turned the key off, car wouldnt restart. new battery, same problem. i am now being told that the radio is drawing extreme am… read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
Matt, i wrote you in tha past with a code p0393 and now i
hi matt, i wrote you in tha past with a code p0393 and now i have another one p0481, 2 days ago i change the fan( the big one that has a attach module) but i verify the fans and the temp and the fans … read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
I drove for about 45mins last night. Got to my destination
I drove for about 45mins last night. Got to my destination parked my vehicle & about 5mins after that I go start me vehicle back up to go back home & it wont start at all. This is the first time Ive e… read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
251 satisfied customers
I'm just looking for an operators manual for a 2002
Hello, I'm just looking for an operators manual for a 2002 volkswagen passat. … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
My AC was not working on my VW EOS (2007), just blowing warm
My AC was not working on my VW EOS (2007), just blowing warm air. So I took it to a shop on Monday where it still is. They replaced the compressor and some leaking valves? And it still is not working. Getting a bit frustrated with the shop. … read more
Wolfgang
Wolfgang
VW Master Technician
5,167 satisfied customers
I wanna know where to find VW 2009 jetta tdi fuses. Thats it
i wanna know where to find VW 2009 jetta tdi fuses … read more
Michael Partington
Michael Partington
Auto Electrician
High School or GED
603 satisfied customers
2010 vw jetta 2.5 has a P0327. Has new knock sensors in it
2010 vw jetta 2.5 has a P0327. Has new knock sensors in it already and code comes back immediately??… read more
Matt
Matt
Engineer
Bachelor's Degree
708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x