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Kevin
Kevin, VW Mechanic
Category: VW
Satisfied Customers: 2091
Experience:  Diagnostic technician at vw/ audi specialist
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I have a 2009 VW cc that the radio comes on shows the

Customer Question

I have a 2009 VW cc that the radio comes on shows the welcome message and the. Shuts off.
Submitted: 1 year ago.
Category: VW
Expert:  Kevin replied 1 year ago.

Hi im kevin are you in the uk or outside the uk ? Do you know what model of radio you have ? (It should say on it)

Customer: replied 1 year ago.
I'm in the US. Don't know the model. It has navigation
Expert:  Kevin replied 1 year ago.

Ok i suspect you have an rns model of some description normally a 510 this is a common issue first place to start is to have the software updated at vw if this fails to solve issue then there is an internal processor fault that will require a new unit

Customer: replied 1 year ago.
Ok. So basically I need to take it to the VW dealership?
Expert:  Kevin replied 1 year ago.

Or stereo specialist that has access to software for firmware update

Expert:  Kevin replied 1 year ago.

Please remember to rate my service and let me know if you need anything else