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gomi_otaku, VW Technician
Category: VW
Satisfied Customers: 3448
Experience:  VW FastTrack '00-'01, VW Academy Chicago and Seattle '00-present, VW Certified
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Volkswagen: Hatch on 2011 tdi wont open mechanical noise when

Customer Question

Hatch on 2011 tdi wont open mechanical noise when the lever is pulled.
Submitted: 2 years ago.
Category: VW
Expert:  gomi_otaku replied 2 years ago.
What you are hearing is an electrical solenoid motor, which is supposed to actuate the lock. They used to be separate parts, and the motor had a piston that pushed on a lever on the latch, but now they are just one assembly. Can you release the hatch from inside? If it is a trunk there will be an emergency handle, if it is a hatchback you should have an access panel over the latch that allows you to trip a lever on the latch assembly to release it.Remove the plastic cover over the latch, and remove two bolts, and you can pull it out enough to disconnect the electrical connector and replace it.