VW

Have Volkswagen Questions? Ask an Expert Now.

Ask an Expert,
Get an Answer ASAP!

VW
This answer was rated:

My brand new volkswagon tiguan won't start. when I put the

key in the ignition all...
my brand new volkswagon tiguan won't start. when I put the key in the ignition all it does is beep. it won't even let me turn the key. help?!
Show More
Show Less
Ask Your Own VW Question
Answered in 24 minutes by:
9/12/2013
jeffrey590
jeffrey590, ASE Master Technician
Category: VW
Satisfied Customers: 2,847
Experience: 12 years VW Dealership Forman/Technician ; VW Factory Trained ; 25 Years ASE Master Technician
Verified
Greetings JACUSTOMER, It sounds as though the vehicle battery may be too low to initiate the starting sequence. First, try your spare keys and see if they will start vehicle. If so then the key you are using now has a problem communicating with the vehicle immobilizer. your warranty would then replace that defective key. If none of the keys start the vehicle (most likely scenario), then the battery is either faulty or needs to be charged. You can check this with a DC volt meter by hooking meter set to "DC VOLTS" across battery terminals. Reading should be 12.5 volts or higher. If voltage is low, you can charge battery by disconnecting NEGATIVE battery cable first to avoid damaging vehicle electronics and charge on low for approx. 2 hrs.. Reconnect cable and try to start . If you still have a problem then the vehicle immobilizer is active and the dealer will need to flatbed your vehicle to their shop to repair it. If I can assist further please let me know and I will be happy to help you. Thank you, Jeffrey
Ask Your Own VW Question
Customer reply replied 4 years ago

I need to go home and get my extra key, before I will know for sure that it is the battery. Also, I didn't think this was relevant because I'm not sure what it would have to do with the starting mechanism, and I thought it was all a horrible coincidence, but my car was towed earlier today for parking in a now parking zone, and it's not starting happened when I went to pick it up at the parking lot to which it had been towed. Is this at all relevant or just bad luck?

Hi Allie, If they left the key in the ignition for an extended period, which is most likely, the computers in the vehicle (more than 30 total) stay "awake" and will draw down the battery in less than an hour. This new info makes me suspect the battery as being the culprit. Make sure they don't try to jump start it with a high powered battery charger since it can cause serious damage to the vehicles computer systems. Either replace the battery or see if it can be charged as I described before attempting to start it. If you need further help I am happy to assist . Thank you, jeffrey
jeffrey590
jeffrey590, ASE Master Technician
Category: VW
Satisfied Customers: 2,847
Experience: 12 years VW Dealership Forman/Technician ; VW Factory Trained ; 25 Years ASE Master Technician
Verified
jeffrey590 and 87 other VW Specialists are ready to help you
Ask your own question now
I'm just following up with you to see how everything is going. Did my answer help? Customer Satisfaction and an Excellent Rating are my #1 goals. I would also value having you as a regular customer. Anything else you need I am here to assist you
Let me know,
Jeff
Ask Your Own VW Question
Ask jeffrey590 Your Own Question
jeffrey590
jeffrey590
jeffrey590, ASE Master Technician
Category: VW
Satisfied Customers: 2,847
2,847 Satisfied Customers
Experience: 12 years VW Dealership Forman/Technician ; VW Factory Trained ; 25 Years ASE Master Technician

jeffrey590 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

vwnewton

vwnewton

VW Owner,ASE Master and L1 Advanced

307 satisfied customers

25 years of VW obsession turned into a job, last 15 years as a VW Tech.

VWDoc

VWDoc

Independent VW Shop owner

1,738 satisfied customers

20 years of experience working with VW's. Independent European shop owner and technician.

Martin

Martin

auto electrical

776 satisfied customers

South African Trade Diploma in Auto Electrical

Matt

Matt

Engineer

683 satisfied customers

Mechanical Engineer with 20 years experience in the auto industry, 8 yrs in formula 1 engine testing

Tim&#039;s Auto Repair

Tim's Auto Repair

mechanic

482 satisfied customers

Have owned a repair shop for 25 yrs.

Tim Mohr

Tim Mohr

ASE MASTER TECH

411 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Chris(aka-Moose)

Chris(aka-Moose)

VW Technician

274 satisfied customers

16 years of experience

< Previous | Next >

Related VW Questions
Tengo un golf 2.0 4 mk4 2001 prende muy bien pero al
Tengo un golf 2.0 4 mk4 2001 prende muy bien pero al acelerarlo estando parado no sube más de 3000 revoluciones y también cuando lo estoy corriendo me hace lo mismo y como es automático no me hace los… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Alarm system on my 2013 VW Jetta 2.5SE is locked on and I. I
Alarm system on my 2013 VW Jetta 2.5SE is locked on and I … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,433 satisfied customers
I hear a light rattling sound around the top of the engine
I hear a light rattling sound around the top of the engine that may be a timing chain problem but I don't know how to test it. I checked the belt tensioner and it is fine. … read more
Matt
Matt
Engineer
Bachelor's Degree
683 satisfied customers
I have a 2003 vw convertible. What size are the T20 torx
I have a 2003 vw convertible. What size are the T20 torx screws that fit the bottom of the interior door liner? … read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
I have a Jetta 2015 GLi. The engine just stopped. I brought
I have a Jetta 2015 GLi. The engine just stopped. I brought it to the dealer who said it was a timing chain problem and they need to replace the entire engine for $3,000+ labor not included. Are there… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
I want to do an engine and tranny swap from my 2005 Jetta
I want to do an engine and tranny swap from my 2005 Jetta TDI MK4 manual tranny to a Jetta Wagon. What components would need to get swapped over in order to make this happen? Also what years would be … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
156 satisfied customers
Parking brake fault. Would low fluide cause a parking brake
Parking brake fault JA: Have your brakes ever been replaced? Have you checked the brake fluid? Customer: Would low fluide cause a parking brake code ? JA: What is the model/year of your VW? Customer: … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
0 satisfied customers
Battery was drained (new one) and will not charge. AAA
Battery was drained (new one) and will not charge. AAA thinks it is electrical since my windows rolled down when he tried to charge the battery. Dials went crazy as well the the tachometer making a ti… read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
I have a 2006 convertible beetle. Top left down while
top left down while grocery shopping. came out to downpour. put top up and wiped down best we could. once we headed home heard pop . now radio wont' work … read more
kyle swart
kyle swart
Certificate Of Completion, Automotive Technology
156 satisfied customers
I have put a different engine in a Skoda Octavia 1.9 TD
Hi. I have put a different engine in a Skoda Octavia 1.9 TD manufactured in 2007. The oil pump failed on the previous engine. The new engine is running fine and everything thing works as it should apa… read more
Kevin
Kevin
workshop foreman /master tech/mot tester
0 satisfied customers
I need to know where the tuse for the heater is in a 2012
i need to know where the tuse for the heater is in a 2012 Volkswagen tiguan … read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
Replaced driverside window switch and windows will not go
replaced driverside window switch and windows will not go down from driverside only individually from each window … read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
2004 R5 VW Touareg auto. PPRND21S lights on dash not
2004 R5 VW Touareg auto.PPRND21S lights on dash not working, transmission in limp home, ESP light on. I have a VCDS but the CAN Bus isn't connecting to the ECU.… read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
What fuse number do I replace for my windshield wipers on a
what fuse number do I replace for my windshield wipers on a 2012 vw jetta … read more
Randall
Randall
Auto Technician / Consultant
Vocational, Technical or Trade Scho
69 satisfied customers
2004 Volkswagen Passat GLX 2.8L 4Motion. I recently changed
2004 Volkswagen Passat GLX 2.8L 4Motion. Hello, I recently changed the low beam headlight bulbs in my car, and since doing that my car will only start for 1 to 2 seconds and then it shuts off/dies. I'… read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
2014 VW Passat V6 SEL, Air conditioning not blowing cold air
2014 VW Passat V6 SEL, Air conditioning not blowing cold air until 15 min or so of driving. What has VW found to be the likely cause?… read more
eurotec
eurotec
Vice President / Manager
Associate Degree
11 satisfied customers
I need a fuse box diagram for a 2011 jetta, (fuse placement)
I need a fuse box diagram for a 2011 jetta, (fuse placement) … read more
eurotec
eurotec
Vice President / Manager
Associate Degree
11 satisfied customers
I have a Volkswagen Jetta 2006 and I have had it for a
I have a Volkswagen Jetta 2006 and I have had it for a couple of months with no problems and these past 2 nights my car alarm keeps going off out of no where and then when I drive it and leave it it w… read more
Eurocar Inc
Eurocar Inc
Master Audi/VW Tech
Associate Degree
1,773 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x