How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Volvo
Satisfied Customers: 3939
Experience:  Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle
Type Your Volvo Question Here...
Chad Farhat is online now
A new question is answered every 9 seconds

My Volvo XC60 tail gate won't open when I use fob and indoor

Customer Question

My Volvo XC60 tail gate won't open when I use fob and indoor central lock
JA: Have you checked the fob's battery?
Customer: Yes. Works fine.
JA: What year is your XC60?
Customer: 2015
JA: Are you fixing your XC60 yourself? What have you tried so far?
Customer: Just using the fob, manual latch on gate.
JA: Anything else you want the mechanic to know before I connect you?
Customer: That's all. Thanks
Submitted: 11 months ago.
Category: Volvo
Expert:  Chad Farhat replied 11 months ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 11 months ago.

hey how are you

1- Can you check fuses?there is a fuse #F11 a 10 AMP fuse in the passenger side fuse box i sent you the location of itg and the fuse number labeled ?

2- did it happened suddenly, or it was having hard time opening prior ?

3-we have a fuse , a central control module ,the tailgate motor actuator and the actual handle .

4- does your key fob still open the doors ?

5- I have sent you 4 diagrams, showing the fuse box ,fuse box label , tailgate handle switch, tailgate motor actuator ?

6- do you have a test light to check the electrical connector on the actuator ?

7- Please review the diagrams i sent you

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Expert:  Chad Farhat replied 11 months ago.

Please let me know if you need anything else on it, just reply back and we will continue

If you are good, Please Kindly Rate Me.

A 5 Star Rating is much Appreciated

If you feel I have not been helpful Please DO NOT RATE ME BAD OR POOR (1 or 2 stars) ,You can always ask me again or I can opt out of your question & open it for another expert ,that will provide you with more or better assistance on this issue

Please keep in mind that when you rate me , it does not end our conversation.

you can always come back to this conversation and ask me any follow up question you may have on this issue

(you can copy this link page & paste it in your browser when ready and it will open up our conversation again)

Thank You
Chad Farhat
ASE Certified Technician