Hey Pearl, My Wife's Volvo is in neutral and she cannot get it out of neutral.
JA: What is the model/year of your Volvo?
Customer: I think 2011, model V50
JA: Are you fixing your V50 yourself? What have you tried so far?
Customer: Nothing. My wife just call me from out of town and told me she stopped at a place, rid to put the car in park but it would only go to neutral and will not move. she does say that when she puts her foot on the brake
, she hears a humming sound
JA: Do you have brake lights? Have any trouble codes popped up?
Customer: Don't know, would that cause it not to move?
JA: Anything else you want the mechanic to know before I connect you?
Customer: That is all I have. Let me call her back and ask that question