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Hello my name is***** am an ASE Master Technician and I am glad to help you with your question.
There are some people that are able to clean the cable in the shifter and work it back and forth to get it moving. You can use wd40 to clean. You will need to remove the trim around the shifter.
I have also seen the gear shift knobs cause this problem. The shift lock solenoid could also be stuck.
The shifter need to be disassembled and inspected to find the problem. There are a lot of videos on the net about this problem as well.
There is also a way to manual override the shift lock to get it into gear manually.
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Hello again Dan here,
I am contacting you because the post has not been closed or rated.
This question is coming up on 7 days which means it will time out and close.
You have already paid to get this question answered, but you have not rated.
Let me help some more. Is there anything else I can help you with?
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