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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
The first thing that needs done is to have the fault codes checked/read out with a fully compatible scan tool that will plug in and communicate with all computers in your model.Once this has been done any codes set will need diagnosed and repaired.
I suspect an issue with a sun roof position or run shade position switch needing replaced as this can cause this fault here or possibly a fault with the sun roof track assembly as this can cause issues similar to this as well.
If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated.You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.
I apologize for the delay.
Have you tried to manually pull on it to close it while operating the switch to see if it closes then at all?
Are you hearing any grinding or crunching noises when trying to operate it?
Unfortunately I do not know of a way myself to operate this manually.
I will open your question up for others here to see if someone else can assist further on this as there may be others here that may have more info on what to check or do with this issue.I hope you can get this resolved with ease.No need to reply to my last post here unless it is a last resort as it will keep your question locked to me and others will not be able to view it.If you feel you want to continue to work with me on this feel free to reply at any time but keep in mind in some cases it can be difficult to fully diagnose or help repair this without seeing your vehicle.