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My name is ***** ***** I am a professional here at Just Answer. I noticed that your question had not received a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.
If none of the buttons work to allow insertion of the disc or open the drawer this can be due to an internal electrical fault in the cd drive itself.I have seen some of these fail on some models in the past and had to remove and send it in to an authorized repair center for repair or remove and replace it.I would have this checked/tested further to see if this is what needs done here.
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