How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Edward Your Own Question
Edward, ASE Certified Technician
Category: Volvo
Satisfied Customers: 3076
Experience:  I've had 10 years of experience on the car line at 2 Volvo dealerships, Quality level Volvo tech.
Type Your Volvo Question Here...
Edward is online now
A new question is answered every 9 seconds

My Volvo 940 my key won't come out and my shifter is stuck

Customer Question

My Volvo 940 my key won't come out and my shifter is stuck in park.
JA: Good to know. The mechanics have tons of experience dealing with this sort of thing. How old is your transmission?
Customer: Not to old.
JA: Ok. We'll get you to one of the go-to transmission guys. Other than the problems you mentioned, how has the car been running?
Customer: It runs great I love my Volvo!
JA: Noted. I'll pass this info along to the mechanic so that he can get you a quick fix. Anything else I can tell the Volvo Mechanic before I connect you two?
Customer: No
JA: Got it. Let's get this figured out. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Volvo Mechanic about your situation and connect you two. You'll be on the road in no time.
Submitted: 1 year ago.
Category: Volvo
Expert:  Edward replied 1 year ago.
Hello, Eddie here and I will do my best to help. do you see a small button at the bottom of the shifter assembly that says "shift lock override" by chance?
Customer: replied 1 year ago.
It dosent help
Expert:  Edward replied 1 year ago.
Alright, Do you have the console out yet? That is going to be the next step. probably the interlock linkage is jammed up in there. and needs to be cleaned and lubricated.
Customer: replied 1 year ago.
No not yet. What do you think the isssue is? My key is stuck and my shifter won't allow me to do anything
It's stuck and I also have a cable hanging under the car
Expert:  Edward replied 1 year ago.
Your transmission linkage isn't a cable on that car, it's a metal rod, so I don't believe that cable has anything to do with this problem. Do the brake lights work? Brake light circuit sends signal to the interlock solenoid to allow it to come out of park.
Customer: replied 1 year ago.
Oh ok. Yes my brake lights work.
Customer: replied 1 year ago.
I think my shifter needs relpaced
Expert:  Edward replied 1 year ago.
Alright, make sure the button releases fully. and if it does, the worm gear inside it probably is broken. You can pull the console and get it out of park, but the shifter assembly may need to be repaired or replaced to fix it permanently. Let me know if you have any further questions. Thank you
Customer: replied 1 year ago.
I'm thinking the same thing Edward. It may need replacing but I don't know.
Customer: replied 1 year ago.
Why won't my key come out
Customer: replied 1 year ago.
Expert:  Edward replied 1 year ago.
There is a cable between the shifter and the ignition lock cylinder. My thoughts are since the shifter is jammed, it is not releasing the cable enough for you to get your key out. I would pull the console and take a look. I believe those two problems are related.