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Hello, I"m Brandon.
The hard shift is coming a bad valve body in the transmission.
First I would scan the vehicle for trouble code. Second, change out the transmission fluid with fresh volvo transmission fluid.
This is most economical way to go about it.
Please follow up with me on Monday and rate me positive! Thank you!
Yes, it is called gear slipping. First I would try to update the latest transmission software. Hopefully the software will take care of it.
However from my experience it is the Valve Body (A very important part of the transmission which regulates the pressure applied in every gear change). This is the common fail part in the transmission which require expensive repair.
Please rate me positive, thank you!