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Hello Scoot, my name is Bobby. Thanks for the question. I would definitely start by checking the battery. If it is dead then this will occur. If the battery is fine then there may be a problem with either the key or the pick up for the key. Does he have a spare key for the car to try?
Did he say if anything electrical is coming on when the key is moved to the first position?
I definitely do. I would start by either having it tested or see if jumping it makes any difference. If not then it may even be an issue with the transmission position sensor.
If the transmission is not showing in park or nuetral then the key will not turn. More than likely it is the battery though.
I know this is a shot in the dark but does he have a scan tool? One other thing he can try is unhooking the battery cables for a few minutes and then hooking it back up to see if it releases.
That is entirely possible. It is not too common though. It can be a tumbler issue also.
The key lock cylinder may need to be replaced which would include new keys. I do not think it is this though.
My name is ***** ***** I am a Volvo dealer technician. Actually, the column lock is a very common failure. If you'd like, I can send you a document I made that shows how you can bypass it to save a tow, or replace it yourself. You'll need a flat head screw driver, a torx 20 and a torx 25 to bypass it. And to replace it yourself, you'll need a Dremel or a drill. Let me know if this is something you'd like and I will upload it.
Would it be something you'd like to try? It isn't very difficult at all to bypass
No problem, just let me know. You can always send him the document and he can give it a shot if he wants
Sounds good. Click here for the document.
It shows first how to bypass it and then once bypassed, how to replace if he wants to try that. The part has to be ordered by a dealer because it comes coded to the existing keys. It runs about $280. Labor to replace at a shop would be 1.5 hours.
Let me know if he has any other questions. When you're all set, please remember to rate my service so that I may be credited for helping. Note that there are two experts involved, so be sure to rate the correct one. Thanks!
I'm just following up to see if you or your son had any other questions about this. Was he able to get it bypassed?
Happy Thanksgiving to you as well. Just following up to see how he made out since I see this is still open. Let me know if you need anything else when you have a chance. Thanks!
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