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I have a Panasonic Lumix modelDMC-ZS5. Last nightit wqsn’t…

Customer Question
I have a Panasonic...

I have a Panasonic Lumix modelDMC-ZS5. Last nightit wqsn’t able to focus. today when I turned it on, it asked me to turn the camera off and then on again, twice in a row, and then informed me that there as a “System error: Focus”. Now what???

Technician's Assistant: How old is your Lumix?

I would guess 5 years? would a serial number help?

Technician's Assistant: What have you tried so far with your Lumix?

I haven’t used it since laST SUMMER. The battery is charged, at least the green light turned off after a while. nothing else occurred to me

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I believe I took a couple of pics about a week ago, without noticing any focussing probkems, but I may be cnfusing this with my cellphone

Submitted: 2 months ago.Category: Camera and Video
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Answered in 36 minutes by:
5/30/2018
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,330
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hello,

Please be aware that resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation, over a few days, to make the lens move freely.

Make sure that the battery or batteries are new or fully charged.

Put the camera switch in the Off position.

Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing.

If you notice that the gap is not even all the way around the lens, the problem should be easy to fix.

This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.

Next, if uneven, apply gentle pressure down the lens on the side where the gap is the biggest.

You should hear a "click" as it pops back into place.

Try powering the camera on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following.

Turn the camera off.

Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement.

Do so with both sections of the lens. You will hear a "click" as it pops back in place.

Power the camera on. Next, try to pull and twist on the largest ring of the lens while turning the camera on.

Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Lens errors are a common problem. It may just be misaligned or an internal component has failed due to the impact. Here are a couple of links to some other things to try. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since you can't use the warranty and yours has been dropped, they may save you an expensive repair bill. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time.

Click on or copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or provides a reasonable solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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Customer reply replied 2 months ago
My camera was not dropped as far as I know. Th gap around the sense and body looks completely uniform
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 months ago

Since you determined that the lens is not out of alignment, use the paper around the barrel procedure & then canned air to blow out the area. There are multiple points of failure possible. I've seen this solved by powering on and off 15 or 20 times with a little cleaning.

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Camera and Video Technician: Russell A., Camera and Video Technician replied 2 months ago

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or provides a reasonable solution, please do not forget to rate my answer OK, Good, Excellent, or just select accept.

Thank you

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Customer reply replied 2 months ago
The problem with your service is a huge lag in getting any useful comments. In this case 4 or 5 days before I got a
Detailed answer.
When I contacted your site I needed help at that time , preferably within half an hour, not after 3/4 of a week.
Your answer sounds competent but I'm not in a position to apply it a long time after the 'emergency' occurred. You guys are apparently completely understaffed. At least you should have made this clear from the beginning. When I tried to reach you after your first suggestion I didn't get YOU, I kept getting sent back to your "good faith" payment screen , over and over !
"Good faith" or waste of my (vacation) time??
I requested
A refund of the CAD 53 you guys charged me via PayPal.
Camera and Video Technician: Russell A., Camera and Video Technician replied 2 months ago

It is quite possible that you are correct in your assessment of the response time. The system is pretty large and the questions are not always sent to the correct experts. I think that your question was lost in the system due to the holiday weekend. Unfortunately, subject experts cannot see all information associated with each question. The time stamp on your question shows that I answered it 36 minutes after reciept. To be honest, I have no clue if the initial time is when the question came into the system or when it was sent to me.

I am sorry that the delay kept my answer from being helpful.

Subject matter experts do not have access to billing information. You will need to handle any issues with the cost by selecting the contact drop-down and work with Customer Service. Thank You.

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