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I have a TS6000 series Canon Printer and for some reason I…

Customer Question
I have a TS6000...

I have a TS6000 series Canon Printer and for some reason I seem to have lost my Printer Driver. How can I restore that?

Technician's Assistant: What Canon model do you have?

TS6050

Technician's Assistant: How long has this been going on with your Canon printer?

Only a few days, maybe a week. We have been on vacation for a week and the problem surfaced or became evident up on our return

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure but I did accept an offer from Ziggo to install security software on my computer and maybe this started the trougle

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I can't think of anything

Submitted: 28 days ago.Category: Camera and Video
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Answered in 42 minutes by:
5/26/2018
Camera and Video Technician: MD.SADIQUE, Engineer replied 28 days ago
MD.SADIQUE
MD.SADIQUE, Engineer
Category: Camera and Video
Satisfied Customers: 3,648
Experience: Electronics engineer,2yrs+exp as a circuit analyst.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Camera and Video Technician: MD.SADIQUE, Engineer replied 28 days ago

What is the operating system of your computer?

Windows 10, Window 8, Mac OS etc.

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Customer reply replied 28 days ago
MAC OS 10.13.4
Customer reply replied 28 days ago
I also wish to mention that I updated my browser, Firefox recently and I'm wondering if this could have resulted in my Printer Driver being lost. When I click on the applications file for the Driver, the report is that the original cannot not be found.
Camera and Video Technician: MD.SADIQUE, Engineer replied 28 days ago
Please click on the apple icon at the top left > then click system preferences> then click printers & fax > do you see your printer listed there?
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Customer reply replied 27 days ago
When I click of the printer icon I only get a little ball spinning around ans eventually a message that the printer cannot be found.
Camera and Video Technician: MD.SADIQUE, Engineer replied 27 days ago
Would you like me to remote into your computer and help you fix the issue quickly?
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Camera and Video Technician: MD.SADIQUE, Engineer replied 27 days ago
If yes, then let me know your convenient time for the remote session.How about we do a remote session after 6 hours from now?
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