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I just received the Beach Camera Nikon COOLPIX B500 16MP 40x…

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I just received the...

I just received the Beach Camera Nikon COOLPIX B500 16MP 40x Optical Zoom Digital Camera w/Built-in Wi-Fi NFC & Bluetooth (Black) from Amazon yesterday. It was three days late and the box holding the camera itself (inside the larger box) was clearly open but the camera was still in the box and did not appear to be damaged. However, after charging the included batteries, the camera did not start when I pressed the on/off button. Thinking the charging may not have worked, I then tried the (also included) Energizer batteries. Since there was also no Operator's Manual included with the camera, I wanted to make sure that I wasn't doing something wrong in starting up the camera before beginning the return process.

Technician's Assistant: Are there any flashing lights, symbols, or messages on your camera or display screen?

Nothing.

Technician's Assistant: Have you tried removing and replacing the battery and/or SD card?

As I said, I tried two completely different sets of batteries, both of which came with the camera. Just now I also removed and replaced the SD card. Nothing.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

I don't believe so.

Submitted: 3 months ago.Category: Camera and Video
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Answered in 51 minutes by:
4/3/2018
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,271
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

A PDF copy of the complete manual is avalible at the link below. Please click on or copy and paste the link into your browser. When the manual comes up look at page 11 for theorientation of the batteries and page 150 for charging notes. The way the batteries are inserted can be the cause of the issue.

https://produktinfo.conrad.com/datenblaetter/1400000-1499999/001430668-an-01-en-NIKON_COOLPIX_B500_LILA.pdf

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

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Thank you

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Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

If the correct loading of the batteries or charging process does not solve the issue then the camera most likely has a factory defect. If you can, return it to the "point of sale". If you are unable to do that then the Nikon warranty is good for 1 year and will definitly cover this issue. Uou can contact Nikon at the link below:

https://www.nikonusa.com/en/service-and-support/service-and-repair.page

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Camera and Video Technician: Russell A., Camera and Video Technician replied 2 months ago

Hi,

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or has provided a reasonable alternative solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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