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I have a Nikon s7000 camera that has frozen with the lens…

Customer Question
I have a Nikon...

I have a Nikon s7000 white camera that has frozen with the lens out. I have changed the battery and tried to charge it several times. I am using the nikon charger and charging cord as well as a nikon battery.

Technician's Assistant: How old is your S7000?

About 2 1/2 years old

Technician's Assistant: What have you tried so far with your S7000?

Changed battery/ charged camera/ left off for a couple of days and tried all again.

Submitted: 3 months ago.Category: Camera and Video
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Answered in 12 minutes by:
3/28/2018
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,279
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

The message displayed indicates a lens error. This problem is probaby a factory defect or caused by grit or dirt. If the camera were still under 1 year old , a free warranty repair or replacement can be obtained by contacting Nikon at the link below.

https://www.nikonusa.com/en/service-and-support/nikon-authorized-repair-list.page

Since your camera is 2 1/2 years old and it is beyond the Nikon warrannty period , see the instructions below:

Please be aware that resolving this issue can take multiple attempts. With some units that have had this problem it has taken me up to 6 or 7 hours of manipulation, over a few days, to make the lens move freely.

Make sure that the battery or batteries are new or fully charged.

Put the camera switch in the Off position.

Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing.

If you notice that the gap is not even all the way around the lens, the problem should be easy to fix.

This type of a problem usually occurs if the camera was accidentally turned on while the lens is restricted.

Next, if uneven, apply gentle pressure down the lens on the side where the gap is the biggest.

You should hear a "click" as it pops back into place.

Try powering the camera on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following.

Turn the camera off.

Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement.

Do so with both sections of the lens. You will hear a "click" as it pops back in place.

Power the camera on. Next, try to pull and twist on the largest ring of the lens while turning the camera on.

Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Lens errors are a common problem. It may just be misaligned or an internal component has failed due to the impact. Here are a couple of links to some other things to try. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but since you can't use the warranty and yours has been dropped, they may save you an expensive repair bill. An older Canon camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time.

Click on or copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well. If the "do it yourself" approach doesn't work out for you and you need conventional repair, please let me know.

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate or provides a reasonable solution, please do not forget to rate my answer OK, Good or Excellent.

Thank you

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Customer reply replied 3 months ago
Lens does not seem off sided. Camera will not even power up.
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

To make sure that poor contact is not causing the issue, since you are positive that the battery starts out good. Remove them from the camera and clean the metal battery contacts inside of the battery compartment and on the battery with a q-tip and alcohol. The connection is very critical and a very small amount of residue or dust can inhibit the power transfer. Also, check how well the battery door shuts and if necessary adjust the metal contacts by gently prying them with a small screw driver to increase the tension.

Also, remove the memory card and then try to power the camera on.

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Customer reply replied 3 months ago
I charges, but won't come on
Customer reply replied 3 months ago
It lights up indicating charge, but when charged, light goes off and camera will not turn on
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

If the lens is still stuck out , one of the sensors is not correctly positioned to allow the start up process. You may need to try moving the lens physically while pressing the on/off switch. You do not have much to lose since a used replacement is around $50 - $60 and a new open box unit can be found on-line fore around $100.

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Customer reply replied 3 months ago
Where? I can't find this camera for under $400!
Customer reply replied 3 months ago
None are white
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

Unfortunately, the only alternative is Nikon repair, most likely around $125 to $150. They can give you a closer estimate and possibly some refurbished replacement opportunties from their company stock.

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Customer reply replied 3 months ago
Thank you anyway
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

Sorry, I did not know that the physical camera color was a critical factor, I was thinking only of function.

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Customer reply replied 3 months ago
I really like the white one.
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago

I do understand. It does limit the repair or replacement options. I do suggest that you contact Nikon directly at the first link that I gave you. They mayhave some better options.

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