Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I lost my cord enabling me to download my pics to my laptop.

Customer Question
I lost my cord...

I lost my cord enabling me to download my pics to my laptop. I ordered a new cord, but I cannot download my pics that I recently took...HELP!

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP with Windows 7

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

I think so, but I don't remember...I am computer semi literate! I can't find anywhere to add my pics, although the Cannon does show up in my Windows pics...but it might be the older camera!

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My camera is a Cannon SX170IS

Submitted: 3 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 7 minutes by:
3/27/2018
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,540
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. If you have a multi media port on your computer, you could try removing the memory card from the camera and inserting it directly into your laptop. You might be able to read the data that way?

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
OK! Thanks!
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

My apologies but I am not able to contact you by phone at this time.

Ask Your Own Camera and Video Question
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

Please let me know if you were successful.

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
I know that I could use my memory card, but I do not want to go through hundreds of pics already downloaded to get to the last few not downloaded! Sure wish we could talk via phone! Mary Webster
Customer reply replied 3 months ago
Are you affiliated with the Cannon Company?
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

If you are able to read the card, your photos should have a date stamp on them.

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
I put the memory card in, but it won't read it!! :(
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

Do you see any indication your computer recognizes the card?

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
I am not satisfied...a waste of money! I want a refund!
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

I will be happy to continue working with you if you like?

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
my computer recognizes the card, but there is no place to view or dowlnoad!!
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

Okay. Right click on the start button and select windows explorer.

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
then what???
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

In the left pane you should see the memory card from the camera. It may be labeled drive E: or something similar.

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
I have clicked on it and...NOTHING!
Camera and Video Technician: Dan, Camera and Video Technician replied 3 months ago

Very well. I will close your question and request a refund for you. Have a nice day!

Ask Your Own Camera and Video Question
Customer reply replied 3 months ago
Thank you! So sorry that you could not help me!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan Your Own Question
Dan
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,540
2,540 Satisfied Customers
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.

Dan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
How can i download photos from the camera? Cannon powershot
i plugged directly to the laptop. no result. then tried the card reader, no result … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
Cant download Nikon View software to my computer. Need to
Can't download Nikon View software to my computer. Need to transfer pics from my Coolpix 4300 to my computer. Camera purchased 07/14/2003. Nikon view Ver 6.0.1, software is on CD, Doesn't list VISTA U… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor\u0027s Degree
705 satisfied customers
I have a Canon PowerShot SX30 IS I can view all the pics on
I have a Canon PowerShot SX30 IS I can view all the pics on the camera but when card id installed on other laptops I cannot view and the size of all pics says 0… read more
Freddy M.
Freddy M.
Camera Video Tech
Vocational, Technical or Trade Scho
536 satisfied customers
I have not been able to connect my new Canon camera SX280HS
I have not been able to connect my new Canon camera SX280HS to my PC which operates on Windows 7. The camera does connect to my iPad using WiFi after I loaded Canon CameraWindow… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Unable to download images scanned to my SDHC to my computer
Unable to download images scanned to my SDHC to my computer but able to see the scanned images on SDHC card when placed into my Cannon SD&&) IS… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Canon PowerShot SD990IS Digital Elph. I have lost
I have a Canon PowerShot SD990IS Digital Elph. I have lost the Digital Solutions Disk and need to replace it with one which is compatible with my new Dell laptop which is running Windows 7 Pro. How do… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Fuji f20 camera and I need to know if this will fit
I have a Fuji f20 camera and I need to know if this will fit into my laptop or do I have to have a special type of memory card disk to download my pic off of the camera… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Nikon D200 purchased about a year after they came
I have a Nikon D200 purchased about a year after they came out. I love it. Recentely purchased a new laptop (HP pavilion dv6-6cdx entertainment PC ) I installed Adobe Elements 10 and now wish to syncr… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
1.) My Canon Vixia HV30 HD Video Camera is not recognized (Device
1.) My Canon Vixia HV30 HD Video Camera is not recognized (Device not available)by Vegas Movie Studio HD Platinum 11.0 when I try to capture the video into the program. I'm using a HP laptop Elitebook… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I have a Cannon PowerShot A720 with a hp 4 GB card. The card
I have a Cannon PowerShot A720 with a hp 4 GB card. The card is full of pictures from a recent overseas trip. I can view them on the camera but neither my PC nor the hp equipment at Walmart Photo desk… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a cannon powershotSX200IS which has been successfully
I have a cannon powershotSX200IS which has been successfully connected and download to my computer. However I have just had my laptop which is Windows 7 Samsung cleaned and while everything is working… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Canon PowerShot S200 Digital ELPH camera that will
I have a Canon PowerShot S200 Digital ELPH camera that will not download pics to my new HP laptop computer 2000, with windows 7. the HP tech says I need updated driver installation disk compatable wit… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Just bought a Cannon VIXIA S30 and cant transfer the video
Just bought a Cannon VIXIA S30 and can't transfer the video from the camera to the computer. Running Windows 7 on a new dell laptop. When I connect the camera to the computer,and put the camera in PLA… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
I own a Canon PowerShot A530 camera and recently lost the cord
I own a Canon PowerShot A530 camera and recently lost the cord that connects the camera to my laptop so I can download pictures. Where can I order a cord that will fit my camera, cost, etc.? Thanks. X… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have an HDR-SR7 video/stills camera purchased at the end
I have an HDR-SR7 video/stills camera purchased at the end of 2007. I also have a new laptop with Windows 7 installed & when I came to download the Sony software to transfer my pictures & videos, the … read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a samsung dvd camcorder dc173u and I had to purchase
I have a samsung dvd camcorder dc173u and I had to purchase another laptop (HP Pavilon dv7-4273us Entertainment PC). My problem is, when I connect my camcorder to my laptop I get an message stating th… read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
I have a Cannon SD 500 and a HP G72-250Us laptop running windows
I have a Cannon SD 500 and a HP G72-250Us laptop running windows 7 ZoomBrowser EX 5.2 is installed. The ZoomBrowses cant find the camera. The computer sees the camera pluged in. Help… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I recently had to purchase an HP Pavilion computer to replace
I recently had to purchase an HP Pavilion computer to replace the Dell that was destroyed by lightning. I cannot get Kodak Easyshare to load the software that came with my camera thus cannot get pictu… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x