Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a Canon EOS Rebel T4i and recently took it on a trip…

Customer Question
I have a Canon...

I have a Canon EOS Rebel T4i and recently took it on a trip to Iceland where I photographed a wonderful session of the Aurora Borealis. As advised by some friends, I used RAW mode. Whe I returned home I found that I was unable to view them on my computer. What do I need to see whether or how my photos turned out, and to turn them, into files I can share.

Technician's Assistant: How old is your EOS?

Hmmmm at heast 6 years.

Technician's Assistant: What have you tried so far with your EOS?

I put the media into my computer's slot for accepting camera media (what I do all of the time to view my photos) and it couldn't read the files. I don't have any particular non-windows photo program.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Nothing in particular.

Submitted: 3 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 25 minutes by:
3/26/2018
Camera and Video Technician: Russell A., Camera and Video Technician replied 3 months ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,281
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified

Hi,

You need to download the Canon software at the link below and use it to view and convert the raw photo files.

https://www.canon.co.uk/support/consumer_products/software/digital-photo-professional.aspx?os=WINDOWS%20XP%20(32-bit)&language=

You can use the following link to view the Canon tutorial for this program.

https://www.canonwatch.com/canon-digital-photo-professional-dpp-tutorials/

If you require additional information, please use the Reply to Expert to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If you are satisfied that my answer is accurate, please do not forget to rate my answer OK, Good or Excellent.

Thank you

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,281
6,281 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,281 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a problem with my Canon EOS Rebel T6i My computer
I have a problem with my Canon EOS Rebel T6i My computer doesn't recognize my SD cards. I tried to to connect my camera to my computer and it's still not working I just took a thousands of pictures for a festival and I need to post the pictures asap … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I want to import photos from my camera to files on Picasa.
I want to import photos from my camera to files on Picasa. Have been doing this for years. My system now permits upload for a Canon EOS Kiss Rebel 300D USB, but no longer allows my camera, a Canon EOS… read more
Marco
Marco
Director IT Consultant
Master's Degree
508 satisfied customers
I accidentally switched my file format from JPEG to RAW, and
I accidentally switched my file format from JPEG to RAW, and the latest bunch of pictures I took were in RAW. How can i use my Canon Software to convert these files. Thanks … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I have been downloading photos and half download without a
I have been downloading photos and half download without a problem and then the remainder do not download....there is an icon in the file but no photo when you click on it and a message appears saying… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I am trying to install Canon EOS DIGITAL Solution Disk
I am trying to install Canon EOS DIGITAL Solution Disk Version 13.1 into Windows 10 on my laptop computer. I have photos on my Canon EOS digital Rebel XTi that I need to download into My Photos on my … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
I have Picasa 3 and my camera is a "Canon EOS Rebel XTi 400D.
I have Picasa 3 and my camera is a "Canon EOS Rebel XTi 400D. I recently have started taking pictures in RAW. The last group of pics I took was a combination of JPEG and RAW. When I downloaded the pic… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
When I download my photos to my computer, with each photo there
When I download my photos to my computer, with each photo there is what looks like a blank page titled cr2 preceded by numbers next to each photo. This just happened a while ago after using the camera… read more
Martin
Martin
Electrical engineer
Bachelor\u0027s Degree
708 satisfied customers
I have a Canon S100 camera that I have used quite a bit, but
I have a Canon S100 camera that I have used quite a bit, but until now had not tried to download my photos to my laptop. When I did, the images show no thumbprints and are labeled DSC___ (___ is the i… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
Hi I have a canon rebel eos t3 and I accidentally took some
Hi I have a canon rebel eos t3 and I accidentally took some pictures in raw and imported them from the memory card onto my computer and I can not figure out how to get the pictures and what I have to … read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
Hi We have a canon 650 and have been successfully downloading
Hi We have a canon 650 and have been successfully downloading the photos on my pc. I now have a problem - I can still download the photos but when I go to view them I get a message that the "Photo Gal… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have an EOS 1100D when I download pictures from the camera
I have an EOS 1100D when I download pictures from the camera they are just downloaded as blanks with no picture… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a cannon EOS Rebel T3, I just finished doing my second
I have a cannon EOS Rebel T3, I just finished doing my second wedding in three months i'm just starting out. this time i put my settings on RAW. bad idea. my pic's fturned into CR2's. and want work wi… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I have a Canon EOS Rebel xti and have just noticed a streak
I have a Canon EOS Rebel xti and have just noticed a streak on my RAW images taken during the balloon fiesta. The streak is not seen thru the eye piece but is noticable on the photo review and post ed… read more
indieflmkr
indieflmkr
Filmmaker/Media Arts Instructor
Master
4 satisfied customers
We bought a Canon EOS Rebel XS and we didnt find the EOS Digital
We bought a Canon EOS Rebel XS and we didn't find the EOS Digital Solution Disk with it. Do we have to have that to use the camera with our Mac? Can we download it on our computer without the disk?… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I just bought a Canon EOS RebelXS. I purchased an extra card
I just bought a Canon EOS RebelXS. I purchased an extra card SDHC 4GB. I have tried both the 2GB and GB. As long as I am in the portrait,closeup etc modes, they are a jpeg. When I shoot TV or AV, the … read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
Canon EOS Rebel t2I Im having a problem with red dots showing
Canon EOS Rebel t2I I'm having a problem with red dots showing up in my pictures when I take pictures with the sunsets in the background. I'm also getting a busy signal after I take a couple pictures … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
How do I transfer RAW files from my SX1 IS camera memory card
How do I transfer RAW files from my SX1 IS camera memory card to my computer. I do not have a problem with my JPEG files, but haven't found a way to transfer the RAW files.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,281 satisfied customers
I have the Canon Rebel and decided to shoot my photos in the
I have the Canon Rebel and decided to shoot my photos in the RAW format so that I could have better editing capability. But now, I can't open them in my PSE 5 program. Also, my camera battery keeps di… read more
Expert
Expert
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x