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I just received my new Panasonic HC-X1000, want to download…

Hi :) I just...

Hi :) I just received my new Panasonic HC-X1000, want to download HD Writer XE2.0, got my serial number from the bottom of camcorder follow instruction, but is wrong ! (?????) The serial nr is CG8AD001049. What is the problem? How I can get the HD writer program?

Technician's Assistant: Who makes your camera?

Panasonic Corporation Osaka Japan

Technician's Assistant: What have you tried so far with your Panasonic?

To download the program and some samples of its functions ( camera)

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No, thanks.

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Answered in 2 hours by:
3/25/2018
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,581
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
Sorry - I had to go out.

You can download it here: http://av.jpn.support.panasonic.com/support/global/cs/soft/download/f_xe20.html

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,581
Experience: IT at Justanswer
Verified
Harry and 87 other Camera and Video Specialists are ready to help you
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Customer reply replied 3 months ago
Harry - I still can't download this softwer. I told you - they want the serial number - and when I write it in the field - I get info that this serial number is ***** COME WRONG??????? It is exactly taken from the bottom of my camcorder.So - the question is still the same: How I can download the softwer???

When is it asking for the serial number?

Did you click on the link that I gave you?

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Customer reply replied 3 months ago
I found the same in my manual.In the instruction in step 1 is the field - where you must put serial nr of you camcorder which is unique.When I do it - get info that this number is *****

Did you look at the image to see where the serial number is *****? It sounds like you are mistyping one letter or number

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Customer reply replied 3 months ago
The srial nr is:CG8AD001049
You try... or can be CGBAD001049

I cannot try -- you will need to enter it

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Customer reply replied 3 months ago
I DID it 10 times or more....

Are you able to take a picture of the serial number and upload it?

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Customer reply replied 3 months ago
This is why I wrote to you...I could not get this softwer using the right and legal serial nr
Will try.
Customer reply replied 3 months ago
I sent it to your email.

No, you need to upload it here.

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Customer reply replied 3 months ago
Got it?

You uploaded pictures of the website -- I would like pictures of the actual camera where the serial number is

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Unfortunately, it is not working for me either.

At this point, you will need to contact Panasonic to see where the issue is. Please call 1-***-***-****

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Customer reply replied 3 months ago
Thank you Harry.
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