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Some how my download program has been removed from my

Customer Question
Some how my download...

Some how my download program has been removed from my computer and I cannot download the photos from my camera (Nikon coolpix L840. Can you send the program to me?

Technician's Assistant: How old is your CoolPix?

Can't remember exact date, but around 2 1/2 to 3 years.

Technician's Assistant: What have you tried so far with your CoolPix?

Just tried to download a few photos.

Submitted: 1 month ago.Category: Camera and Video
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Answered in 2 minutes by:
3/23/2018
Camera and Video Technician: Jason Jones, Technician replied 1 month ago
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 18,405
Experience: Years of experience.
Verified

Hello,

My name is***** will be the person helping you today.

You may download the software for your phone on the following page:
Nikon Coolpix L840 Software: http://downloadcenter.nikonimglib.com/en/products/201/COOLPIX_L840.html

- On the aforementioned page, click the "Software" button and you will see all the available software there.

Thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you,
***** *****

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Camera and Video Technician: Jason Jones, Technician replied 1 month ago

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason

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Customer reply replied 1 month ago
I am not trying to download to a phone but to my computer. Also could you tell me where did my CoolpixL840 program go? I have windows 7.
Camera and Video Technician: Jason Jones, Technician replied 1 month ago

The link I gave you will work for your computer only.

On the computer, go to that link or to this shorter link: https://tinyurL.com/jyuf38r

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Customer reply replied 1 month ago
I am not trying to download to a phone but to my computer. Also could you tell me where did my Coolpix L840 go? And I have Windows 7.
Camera and Video Technician: Jason Jones, Technician replied 1 month ago

I was and am aware of that. On the computer, go to that page that gave you or to this shorter link: https://tinyurl.com/jyuf38r

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Customer reply replied 1 month ago
no
Camera and Video Technician: Jason Jones, Technician replied 1 month ago

No what? Are you getting my messages?

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Customer reply replied 1 month ago
Already paid $5.00 that I was told me would be 100% refundable.
Camera and Video Technician: Jason Jones, Technician replied 1 month ago

Oh okay. Yes, all charges are 100% refundable if you are not satisfied. I have given you the correct solution.

On the computer, go to this page: https://tinyurl.com/jyuf38r

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Customer reply replied 1 month ago
I have tried to download from that last page you gave me: https://tinyurl.com/jyuf38r. It just keeps sending me in circles and I cannot open or download my photos.
Camera and Video Technician: Jason Jones, Technician replied 1 month ago

Thank you for the update.

Going to that address, will send you to the Nikon download page for your device. Is that working for you?

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Jason Jones
Jason Jones
Jason Jones, Technician
Category: Camera and Video
Satisfied Customers: 18,405
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Experience: Years of experience.

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