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I'm trying to download pix from my Canon Powershot SX730 HS…

Customer Question
Hello--I'm trying to download...

Hello--I'm trying to download pix from my Canon Powershot SX730 HS to my computer. I've done this successfully in the past, downloaded the camera window software and connected the camera to the access point, etc. But now when I click on Camera Window on my computer, I get a message saying "cannot detect camera." When I try to reset the camera, it detects the computer and wireless network, but then it searches for along time and finally says "Device not Found"
I must be doing something wrong, but I don't know what. Help please

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

I think so, because everything worked a few weeks ago when I wanted to import pictures from the camera to the computer. When I go on Canon Utiltiies to Camera Window to Wifi connecion set up, it says already set up.

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

I'm not using a usb cable; I'm doing this with a wireless connection.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Can't think of anything else

Submitted: 3 months ago.Category: Camera and Video
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Answered in 2 hours by:
3/23/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 3 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,614
Experience: IT at Justanswer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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