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I have a Panasonic Lumix DMC-ZS40. I have installed Photofun…

Customer Question
I have a Panasonic...

I have a Panasonic Lumix DMC-ZS40. I have installed Photofun Shop 9.3 pe on my computer with Windows 7, using the CD coming with the camera. But it doesn't work any more, it keeps saying : "An unhandled exception occurred, and the app. is terminating. Object reference is not set to an instance of an object."

Technician's Assistant: How old is your Lumix?

2014 or 2015

Technician's Assistant: What have you tried so far with your Lumix?

Edit pictures taken with it, using Photofun Shop 9.3 supplied, especially correcting the shooting date when it comes out wrong. It did work for a couple of times, but now it suddenly stopped working and displays the above message.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

It also said this Photofun version is compatible with Windows XP, while I now have Windows 7. I tried to change the settings to Windows 7, but still no luck.

Submitted: 4 months ago.Category: Camera and Video
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Answered in 3 hours by:
3/19/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,619
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I need help with my question as stated. How can I get Photofun to work again?
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Unfortunately, the software is not compatible with Windows 7

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Customer reply replied 4 months ago
there is no way out with this? What is an alternative?
Customer reply replied 4 months ago
Are you still there?
Customer reply replied 4 months ago
If you cannot help me on this matter, please refund me the $36 already charged to my Mastercard
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