Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Nothing It won't turn on. have a freshly charged battery.

Customer Question
Nothing It won't turn...

Nothing It won't turn on. have a freshly charged battery

Technician's Assistant: Are there any flashing lights, symbols, or messages on your camera or display screen?

Dispay screen is blank

Technician's Assistant: Have you tried removing and replacing the battery and/or SD card?

Yes

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Sentit to geek squad they didn't fix it

Submitted: 4 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 4 hours by:
3/17/2018
Camera and Video Technician: Russell H., Service Tech replied 4 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,764
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your camera question.

Ask Your Own Camera and Video Question
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

I am sorry to hear of the problem with your camera. It may need service-repairing, or even replacing. (I will advise you on that as needed, after getting a bit more info from you about the camera.)

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

I need to ask a few questions about the camera, please:
- How old is the camera? in months or years since you bought it.

- Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
- Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
- Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
- Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,764
12,764 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Fuji X 100 S fails to boot up. Gets stuck half way in boot
Fuji X 100 S fails to boot up. Gets stuck half way in boot up process. Can not switch off after that but have to take battery out. Downloaded and installed firmware 1.2 but no change … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have Coolpix S3700 that I have not used in a year. The
I have Coolpix S3700 that I have not used in a year. The Nikon battery was dead, so I went to Best Buy to buy a new battery. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
Who can I talk to about a toshiba DVD/vcr that won't eject
Who can I talk to about a toshiba DVD/vcr that won't eject DVD? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Will the SD card from my Lumix ZS-40 work in a Panasonic DC
Will the SD card from my Lumix ZS-40 work in a Panasonic DC FZ-80K? I want to download the photos from the ZS-40 which will not start even after cleaning the contacts and trying multiple freshly charg… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My 2-year old D5200 won't operate at all. Totally dead. Nothing
My 2-year old D5200 won't operate at all. Totally dead. Nothing works. Installed new battery - nothing. Suggestions? Thank you… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have an Olympus s14 camera that takes both pictures and video.
I have an Olympus s14 camera that takes both pictures and video. Recently the display screen shows a "busy" display and the camera shuts off immediately. Can not figure this out. What could be the pro… read more
Louie
Louie
Camera and Video Technician
Associate Degree
546 satisfied customers
Hello,I have a canon powershot camera, model no. SX120IS .
Hello,I have a canon powershot camera, model no. SX120IS . Every time I put new batteries into it it almost straight away tells me the batteries are flat. Is this a common problem and is it worth repa… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
My Kodak easyshare digital camera will take a charge and work
My Kodak easyshare digital camera will take a charge and work for a short time. I have purchased a new battery. The camera does not hold the charge for me. What should I do?… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
My EasyShare Z712 IS will not turn on. It will on occasion
My EasyShare Z712 IS will not turn on. It will on occasion blink the green light, lens will extend, show date and time has been set. I push OK and camera shuts off. After that camera will not respond.… read more
JackE
JackE
Owner
Associate of Arts in Photography
582 satisfied customers
Kodak Digital Camera Z730 When I turn on the camera with a
Kodak Digital Camera Z730 When I turn on the camera with a freshly charged battery, it comes on and after several seconds turns off. It does this repeatedly. I ordered new battery from Kodak store and… read more
satrujit
satrujit
153 satisfied customers
Have a cannon eos digital camera. Can not get it to turn on.
Have a cannon eos digital camera. Can not get it to turn on. Put freshly charged battery and it is still not working. Any ideas? first time this has happened.… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I had my Rebel XT set up that when connected to computer Zoom
I had my Rebel XT set up that when connected to computer Zoom Browser would start and download automatically. I did upgrade to 6.6.0.23 and nothing happens. i have freshly charged battery. Camera flas… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Canon Powershot G9 which suddenly exhibited a black/blank
I have a Canon Powershot G9 which suddenly exhibited a black/blank screen and then retraced the lens. I thought I had a flat battery. I replaced the battery with a freshly recharged backup battery and… read more
Julian
Julian
621 satisfied customers
a590 IS keeps showing tghe error message change the batteries .
a590 IS keeps showing tghe error message "change the batteries". even when I put in new batteries or freshly charged ones.… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
I have a canon xh a1 with a gatewayfx6831-01 running adobe
I have a canon xh a1 with a gatewayfx6831-01 running adobe premiere cs5. I am unable to download video I have tried other software HDVsplit and still no recognition. I am connected by firewire.… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I brought a new w370 camera 38 days ago at Best Buy. I did
I brought a new w370 camera 38 days ago at Best Buy. I did not get the extended warrenty. I went out in the back yard this morning to take pictures with it, turned it on and the display on the back wa… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Have a Canon PowerShot A95. Yes, I know it is old. You can
Have a Canon PowerShot A95. Yes, I know it is old. You can view pics already taken BUT cannot take new pics. Card still has plenty of memory (also tried new card including formatting it), it flashes, … read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
Ive owned TCR-DVR11e for 10 years. No computer has ever recogni
I've owned TCR-DVR11e for 10 years. No computer has ever recognized it (Sony or otherwise - not with DV out or Svideo +audio). I've tried multiple capture software pgms. I tried everything forums sugg… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x