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I have a Fujifilm X-T2 that I purchased last July (still…

Customer Question
I have a Fujifilm...

I have a Fujifilm X-T2 that I purchased last July (still under warranty.) lately I keep getting completely black photos. The EXIF data is the same as on the photos that come out perfectly fine. I cannot predict when this will happen.

Technician's Assistant: How old is your X-T2?

I bought it last July.

Technician's Assistant: What have you tried so far with your X-T2?

?? I've mainly used all automotic settings, as I am learning the camera. Everythign looks normal through the viewfinder and screen when I shoot, but only some of the photos come out. More and more of them are totally black. And like I said, the EXIF data is almost the same as photos taken at the same time that are fine. I've been watching online tutorials, Tony Northrup and ***** *****go, and my settings are all correct for automatic. sometimes the results are gorgeous, other times (I'm talking the thumbnails when I download them to Photos on my Mac) many of them are just totally black. From both memory cards.(One is set for JPeg, the other for RAW)

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No. I'm bewildered and flustered.

Submitted: 4 months ago.Category: Camera and Video
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Customer reply replied 4 months ago
I thought this was the official Fujifilm chat.
Answered in 12 hours by:
3/14/2018
Camera and Video Technician: Michelle-mod, Moderator replied 4 months ago
Michelle-mod
Michelle-mod, Moderator
Category: Camera and Video
Satisfied Customers: 12
Experience: Moderator
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Hello:
I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
Thank you!
Michelle~Moderator
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Customer reply replied 4 months ago
I still am looking for an answer, but don’t believe I will get it from Just Answers, which promised an answer in 8 minutes nearly 12 hours ago. Today I will contact Fuji, which is what I was looking for in the first place.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
See my previous, recent reply.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

OK

Ask Your Own Camera and Video Question
Customer reply replied 4 months ago
I have already paid $5 for a guaranteed text reply “within 8 minutes.” Thank you, ***** ***** take it up with Fuji instead.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

OK thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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