Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I need help with my Sony a6300, can you help? Is this a real…

Customer Question
I need help with...

I need help with my Sony a6300, can you help? Is this a real person?

Technician's Assistant: How long have you had your A6300?

Only about 4 months.

Technician's Assistant: What have you tried so far with your Sony product?

It wont display images when I press the Playback button. Nor will it display anything on the screen/viewfinder

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That's all

Submitted: 4 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 4 hours by:
3/13/2018
Camera and Video Technician: Russell H., Service Tech replied 4 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your camera question.

Ask Your Own Camera and Video Question
Camera and Video Technician: Russell H., Service Tech replied 4 months ago

If the screen is truly dead, under all conditions, the first thing to try (if possible, to the extent it is possible) would be a factory settings reset (see below.)

But, if the screen is simply black except for the icons around its edges, press the middle button on the right - the round black one - once. That may turn On the screen again!

Also if that doesn't work, you should try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

(That's one kind of reset. The other, the factory settings reset, is done using menus on the camera's screen, so may not be possible.)

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

- I would like to ask a few questions about the camera's history in your hands, to-date:
How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,788
12,788 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Ok. the monitor screen on my Nikon D5100 will not show what
Hello - ok. the monitor screen on my Nikon D5100 will not show what i am about to take a picture of. it will flash a light like it is going to but does not. it does show the photo on the monitor scree… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a cannon powershot SX50. The LCD monitor is not working
I have a cannon powershot SX50. The LCD monitor is not working for picture taking. It works to playback images. Did I change a setting somewhere or did something go wrong? Thanks June… read more
Louie
Louie
Camera and Video Technician
Associate Degree
546 satisfied customers
I have a cannon GL2 camcorder. I recently purchased it used,
I have a cannon GL2 camcorder. I recently purchased it used, and it was working just fine. Today when I turned it on, the viewfinder and lcd screens both remained blank, while in record mode, though t… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I am a street photographer who purchased a Nikon V1 for its
I am a street photographer who purchased a Nikon V1 for it's silent shooting electronic shutter. However, I am very frustrated as I cannot view the newest image taken without first turning the camera … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Canon MVX2i camcorder. I have not used it for some
I have a Canon MVX2i camcorder. I have not used it for some time. I cannot record anything and there is no image through either the viewfinder or LCD screen. The lens cover is off and a tape is in the… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Sony digital Video Camcorder Hi8 TRV608 that appears
I have a Sony digital Video Camcorder Hi8 TRV608 that appears to have stopped recording even though the indicator says it is recording. Does not playback anything. Does not show anything in the viewfi… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
Eos 60D - not used much - new batteries inserted yesterday -
eos 60D - not used much - new batteries inserted yesterday - when the problem appeared. when we open to screen and turn the camera on - the screen doesn't light up and no image appears. Nor can I see … read more
Steve G.
Steve G.
Chief Engineer
9 satisfied customers
i have an a350 and the lens and view finder/screen are not
i have an a350 and the lens and view finder/screen are not aligned. can they be realigned?… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I have a Sony DCR-TRV140 NTSC that does not show any images
I have a Sony DCR-TRV140 NTSC that does not show any images when turned on (camera). Battery is fully powered and display shows on the viewfinder but nothing else shows up in the picture - just a blan… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
In Feb., 2008, I purchased from Future Shop in St. Catharines,
In Feb., 2008, I purchased from Future Shop in St. Catharines, ON a Sony Handycam DCR-SR82 and took it to a friend in Cuba. I just learned that this has now failed. On trying to film a concert, the sc… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Sony Digital Video Camera Recorder, Model Number DCR-TRV25. Lens
I have a Sony Digital Video Camera Recorder, Model Number DCR-TRV25. Lens cap is off. Battery is fully charged. Lens does not Display a picture in the viewfinder or if Recording does not capture any p… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Sony cyber-shot DSC-S700. I took some photographs
I have a Sony cyber-shot DSC-S700. I took some photographs this weekend which I can see on playback in the camera's viewfinder. When I connect to my iMac with the USB cable as always, the "untitled" d… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
Ive used your service for TV repair ... very satisfied. Daughter
I've used your service for TV repair ... very satisfied. Daughter has an Olympus E-520 ... about 18 months old. Recently she started having focus problems when using the viewfinder to take photos. If … read more
JackE
JackE
Owner
Associate of Arts in Photography
582 satisfied customers
My Olympus E-510 viewfinder digital display suddenly no longer
My Olympus E-510 viewfinder digital display suddenly no longer shows exposure information when I look through the eyepiece. All other functions work fine, but composing a photo is challenging, without… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
Hi, I have a Sony DCR-TRV14E Handycam, after recording 4/5
Hi, I have a Sony DCR-TRV14E Handycam, after recording 4/5 tapes succesfully the screen and viewfinder are now blank when trying to record. Playback of the recorded tapes is OK, any ideas ?… read more
Himadri
Himadri
Senior Camera Technician
Bachelor's Degree
2,584 satisfied customers
I have a Sony Video Camera Recorder DCR-VX2100. Although a
I have a Sony Video Camera Recorder DCR-VX2100. Although a few years old, it has been barely used and worked fine. Recently, after not using it for about a year, I turned it on and in record mode, I c… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
the screen on my Canon SD 800 IS is dark and only works in
the screen on my Canon SD 800 IS is dark and only works in playback mode. I can take pictures using the viewfinder and the view in playback.… read more
jdsvideo
jdsvideo
Camera and Video Technician
Associate Degree
690 satisfied customers
Sony a350 dslr My images are offcenter from what I compose
Sony a350 dslr My images are offcenter from what I compose them in veiwfinder or live veiw. Bottom of image is cut off… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x