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My Canon T5i pop up flash has stopped working. When I

Customer Question
My Canon T5i pop...

My Canon T5i pop up flash has stopped working. When I attempt to shoot a picture with flash I get a Busy Message then an Err 50 message indicating that the shooting is not possible due to an error. How do I get the flash working again?

Technician's Assistant: How old is your T5I?

Three or four years old

Technician's Assistant: What have you tried so far with your T5I?

I tried shooting on TV and on A (automatic) Nothing worked

Submitted: 1 month ago.Category: Camera and Video
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Answered in 6 hours by:
3/13/2018
Camera and Video Technician: Russell H., Service Tech replied 1 month ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,226
Experience: 8+ years of professional experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your camera question.

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Camera and Video Technician: Russell H., Service Tech replied 1 month ago

That may indicate the battery is not strong enough, any more, to power the charging-up of the flash circuitry.

So, I advise the following steps, in case that is what is behind this error:

Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

This might not fix the problem - but is worth one try. If it does not help, then Reply, let me know, and I will help and advise you further with this problem, toward a good solution.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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