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I recently updated my Macbook air but it will not talk to…

Customer Question
I recently updated my...

I recently updated my Macbook air but it will not talk to the 3500 series Canon printer

Technician's Assistant: What Canon model do you have?

MG 3500 printer

Technician's Assistant: How long has this been going on with your Canon printer?

About six weeks

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

About the same time

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No Thank you

Submitted: 5 months ago.Category: Camera and Video
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Answered in 4 hours by:
3/13/2018
Camera and Video Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

How are you trying to connect to your printer? Via Wireless or a USB cable?

Please let me know

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Russell A.

Russell A.

Camera and Video Technician

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30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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20 years experience photographing weddings and family photography full time. Canon Camera preference

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jdsvideo

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twenty five years experience repairing video,specializing in camcorder and digital camera

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Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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