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Very disappointed with my Nikon 1 camera purchase. It never…

Customer Question
Very disappointed with my...

Very disappointed with my Nikon 1 camera purchase. It never worked and I want to use it as I am going to the Masters and cameras are permitted by phones are not.

Technician's Assistant: How old is your 1?

I want to download the pics on camera and then attempt to

Technician's Assistant: What have you tried so far with your 1?

I don't know but I know one thing for certain, I'll never purchase anything from Nikon. I'm assuming you will not help with anything so I'm thinking of smashing it in little pieces and mailing it back to Nikon

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

My IPhone 10 probably takes better pics anyway and I just will not have pics

Submitted: 4 months ago.Category: Camera and Video
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Answered in 4 hours by:
3/13/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
I still want to try and get the camera to work. I'm sure it's a software issue as I hardly used the camera and I didn't drop it or anything.
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

How can I help you with your camera?

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Customer reply replied 4 months ago
I want to start by saving the pic on the sim card, then wipe out card and then reinstall the software to get the camera to work
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Do you mean the SDcard?

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Customer reply replied 4 months ago
the card that holds the pics. Then I want to wipe out the card and have the camera start with all new software, which hopefully has been updated from Nikon
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Does your computer have a SDcard slot?

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Customer reply replied 4 months ago
not sure however the camera has a USB cord which connects to my computer
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Do you need to transfer the pictures onto your computer first before wiping the card?

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Customer reply replied 4 months ago
I copies the pics to my computer and the card still have storage on it so no need to wipe out. Only to get the camera to take pics and then transfer pics to my computer. I took a picture yesterday but the pic will not transfer to my computer
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Do you see the picture on the camera itself?

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Customer reply replied 4 months ago
the pic on the camera
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

If you remove the SDcard from the camera, do you still see the picture on the camera?

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Customer reply replied 4 months ago
no - "no memory card"
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Which model Nikon 1 do you have?

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Customer reply replied 4 months ago
J1
Camera and Video Technician: Harry, Camera and Video Technician replied 4 months ago

Do you need help with the transfer process?

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Customer reply replied 3 months ago
still waiting for the call
Camera and Video Technician: Harry, Camera and Video Technician replied 3 months ago

Unfortunately, it has been 17 days since you replied back.

Do you need help with the transfer process?

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