Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a cannon rebel eos. When I depress the shutter button…

Customer Question
I have a cannon...

I have a cannon rebel eos. When I depress the shutter button the lens goes in an out but wont focus or take a picture

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

No

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

Bought it used recently but has been working up to just a few minutes ago with no issues. battery is full. battery came with camera looks good

Submitted: 5 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 5 minutes by:
3/12/2018
Camera and Video Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,537
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now operates correctly please
Thank you

Ask Your Own Camera and Video Question
Customer reply replied 5 months ago
still doing it
Customer reply replied 5 months ago
no I cant call
Customer reply replied 5 months ago
i just think i hit a menu button I shouldn't have. display says AI Focus awb flash off
Camera and Video Technician: Richard, Technician replied 5 months ago

Can you tell me the exact and full model of the camera please?

Ask Your Own Camera and Video Question
Customer reply replied 5 months ago
Cannon DS126191 Rebel XS Rebel ESO 1000
Customer reply replied 5 months ago
switched lens and it is functioning the same way even with a different lens on
Camera and Video Technician: Richard, Technician replied 5 months ago

Thanks

Please do the following

Set the camera to "P" on the top dial, go to the second yellow "hammer and wrench" menu and go to "Clear Settings" and hit "Set", then go to "Clear All Camera Settings," arrow over to "OK" and hit "Set" again. The screen will say "BUSY" for a moment, then go down to "Clear all custom functions" and hit "Set," arrow over to "OK," then hit "Set" again. It will blink back to the "Clear Settings" menu from there just power the camera off

Once done, tell me how it then functions please

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,296
5,296 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,296 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Canon Rebel T3 EOS 1100DShutter will not release in full
Canon Rebel T3 EOS 1100D Shutter will not release in full auto focus. Difficult to focus manually but will take pictures. What could be wrong???… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Cannon EOS Rebel XS 10 MP Camera What is the cost for this
Cannon EOS Rebel XS 10 MP Camera What is the cost for this service? My wife recently dropped the camera and now I have to manually reset the optic lens to see the image thru the eye level viewer. Is t… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I just bought the Cannon Rebel T3i. I have an older Cannon
I just bought the Cannon Rebel T3i. I have an older Cannon Rebel film camera with its 28-80 variable lens, a Signa telephoto 70-300. They fit the new camera and will sometimes take a picture but I als… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I own a Canon Rebel XTi Model DS126151, DC 8.1V, Serial XXXXXXXXXX
I own a Canon Rebel XTi Model DS126151, DC 8.1V, Serial XXXXXXXXXX It is showing an Error 99, "Shooting in not possible, etc.". I have turned the switch on and off, removed the battery for more than 2… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I received a Cannon EOS Rebel T3 for Christmas. The camera
I received a Cannon EOS Rebel T3 for Christmas. The camera has been working great until recently. Now it won't function in the auto mode. When I push the shutter buttonit just makes noise like it's go… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have an approximatly four year old Canon Rebel XS EOS. I
I have an approximatly four year old Canon Rebel XS EOS. I have never had aproblem. Now , when I try to shoot, I get Err 99. Shooting is nott possible. Turn Power Switch Off and On or re-install the b… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a cannon EOS rebel T1 500d that was in a padded case.
I have a cannon EOS rebel T1 500d that was in a padded case. It fell approx 2 ft, now everything works except the shutter I guess. It wont take pictures. is there something I,m missing or is this came… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
Hello, i have a canon Rebel EOS XS and have just started getting
Hello, i have a canon Rebel EOS XS and have just started getting an error message 99 saying the camera can't take a picture and I should turn the camera off and on and take re-install the battery. thi… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I own a Canon EOS Rebel XS; I was having problems with ERR
I own a Canon EOS Rebel XS; I was having problems with ERR 99 and powering on the camera through the switch. I updated the firmware to 1.0.7. from 1.0.3. but still am having problems turning the camer… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
I have a EOS 400. I got an error message ( bad CF card) last
I have a EOS 400. I got an error message ( bad CF card) last week when I tried to take some pictures with what I thought was a good CF card. So I bought a new card and get the same error message. I tr… read more
pdhar2011
pdhar2011
2 satisfied customers
CAMERA EOS REBEL ..400D...DIGITAL. After each shot taken I
CAMERA EOS REBEL ..400D...DIGITAL. After each shot taken I get a (error 99) message. Turn off the camera or replace the battery. I keep trying as stated, no luck getting a picture.… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
Canon Digital 35mm EOS Rebel XT stopped working several weeks
Canon Digital 35mm EOS Rebel XT stopped working several weeks ago showing an "error code" of 99. Taking batteries in and out, lens off and on, eventually got it to work again -- for a while. Then it s… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
Usually when I attempt to take a picture on my Canon Eos Digital
Usually when I attempt to take a picture on my Canon Eos Digital Rebel XT using my Canon-mount Sigma DL Hyperzoom Macro 28-200mm Superzoom, I receive an "ERR 99" message, which the Canon manual states… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
canon camera i have a canon rebel eos Xti i keep getting a
canon camera i have a canon rebel eos Xti i keep getting a message that cf card is bad i replaced it and even put it in another camera and it worked i tried formatting the new card and i received erro… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I HAVE A CANON EOS 40D DIGITAL CAMERA AND I BOUGHT A CANON
I HAVE A CANON EOS 40D DIGITAL CAMERA AND I BOUGHT A CANON 70MM-300MM LENSE AND WHEN I STARTED USING THE NEW LENS I STARTED GETTING AN ERROR 99 MESSAGE. I WOULD TURN THE CAMERA OFF AND BACK ON AND REI… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
Canon EOS Digitial Rebel XT camera. Everything else works,
Canon EOS Digitial Rebel XT camera. Everything else works, but it will not take pictures anymore. When the shutter button is pressed, there is no activity, but the button works since the LCD display c… read more
RAJDEEP
RAJDEEP
Vocational, Technical or Trade Scho
380 satisfied customers
Hi. I have a canon EOS 300 SLR - when i look through the viewfin
Hi. I have a canon EOS 300 SLR - when i look through the viewfinder the view is completely black and the Shutter button won't depress. If i take off the lens i can see through the lens and i can see t… read more
JackE
JackE
Owner
Associate of Arts in Photography
582 satisfied customers
I just bought a Cannon Rebel XSi with EFS 35 - 55 Lens and
I just bought a Cannon Rebel XSi with EFS 35 - 55 Lens and additonal EFS 55 - 250 Lens. I am having trouble with the larger lens and focus. When I try to zoom, it is blurry. What should I do to troubl… read more
ed
ed
integrated security,cctv alarm
157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x