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I have a cannon rebel eos. When I depress the shutter button…

Customer Question
I have a cannon...

I have a cannon rebel eos. When I depress the shutter button the lens goes in an out but wont focus or take a picture

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

No

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

Bought it used recently but has been working up to just a few minutes ago with no issues. battery is full. battery came with camera looks good

Submitted: 3 months ago.Category: Camera and Video
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Answered in 5 minutes by:
3/12/2018
Camera and Video Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 46,302
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now operates correctly please
Thank you

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Customer reply replied 3 months ago
still doing it
Customer reply replied 3 months ago
no I cant call
Customer reply replied 3 months ago
i just think i hit a menu button I shouldn't have. display says AI Focus awb flash off
Camera and Video Technician: Richard, Technician replied 3 months ago

Can you tell me the exact and full model of the camera please?

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Customer reply replied 3 months ago
Cannon DS126191 Rebel XS Rebel ESO 1000
Customer reply replied 3 months ago
switched lens and it is functioning the same way even with a different lens on
Camera and Video Technician: Richard, Technician replied 3 months ago

Thanks

Please do the following

Set the camera to "P" on the top dial, go to the second yellow "hammer and wrench" menu and go to "Clear Settings" and hit "Set", then go to "Clear All Camera Settings," arrow over to "OK" and hit "Set" again. The screen will say "BUSY" for a moment, then go down to "Clear all custom functions" and hit "Set," arrow over to "OK," then hit "Set" again. It will blink back to the "Clear Settings" menu from there just power the camera off

Once done, tell me how it then functions please

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