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I have a Nikon Coolpix P510 and when I switch it on I have…

I have a Nikon...

I have a Nikon Coolpix P510 and when I switch it on I have an error message "Lens Error" the zoom it right out and will not go in. I have removed and then replaced the battery but that didn't help. Thank you in advance, Francine

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

No I have not dropped it, and I always keep the lens cap on and inside the camera bag. The camera is always stored in my office. I use the camera for my work, I have not been on holiday (no sand, or dirt that I know of)

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

Yes I have tried taking the battery out, its the original Nikon Lithium ion Battery pack

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Cant think of anything else

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Answered in 1 minute by:
3/12/2018
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,275
Experience: Extensive knowledge in a very wide range of subjects
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts correctly
Thank you

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Customer reply replied 4 months ago
Hi Richard, Thank you, ***** ***** done as you suggested but unfortunately it still comes up with "Lens Error" and the zoom is still stuck out.

Thank you

We will try to get the Lens Assembly gears or Lens drive motor to release if this is the cause of the issue.

To do this, get something that vibrates such as an electric razor or Electric Toothbrush and turn the camera upside down and put it on this.

Once done, power the camera on and off up to 10 times to see if it releases and the Lens moves, removing the error.

Let me know the results please

thank you

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Customer reply replied 4 months ago
HI Richard, I have tried your suggestion but still no luck

Thanks

It is the internal drive motor that has seized, this now confirms it

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 4 months ago
Thank you for your help, The warranty is out of date, do you have an idea how much it would cost to have put right?

It is cost prohibitive sorry, unless it is under warranty, for this model it would cost more then the value of the camera sorry.

Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,275
Experience: Extensive knowledge in a very wide range of subjects
Verified
Richard and 87 other Camera and Video Specialists are ready to help you
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Customer reply replied 4 months ago
Thank you Richard, your help has been invaluable, I guessed the cost of repair would be more than the camera is worth. Thank you once again for your help and expertise, much appreciated. Kind regards Francine
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