Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a Canon 75-300 zoom lens for my Canon T1i camera.

I have a Canon...

I have a Canon 75-300 zoom lens for my Canon T1i camera. When I take a shot using that lens I get a message Err 01 Communications between the camera and lens is faulty. Clean the lens contacts. I tried doing that and still have the same message. I contacted a Canon repair shop here in Washington state and they said it would be cheaper to purchase a new lens as to repair the one I have. Is this right or is there something that can be done? I shoot drag racing for a local news paper and would really like to use that lens. Have any suggestions?

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

No. I use my other lenses just fine.

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

They are the batteries that came with the camera. I just re charge them before I use the camera.

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

No I think that is it. Thanks.

Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 21 hours by:
3/10/2018
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,635
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Camera and Video Question
Customer reply replied 4 months ago
that would be helpful.
Customer reply replied 4 months ago
Not today.

OK

Ask Your Own Camera and Video Question
Customer reply replied 4 months ago
Harry,Just wondering if you had come up with an answer for my question I asked on Friday?

Hi again,

Unfortunately, they are correct that it would be cheaper to replace.

Ask Your Own Camera and Video Question
Customer reply replied 4 months ago
Thank you for your help.

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,635
Experience: IT at Justanswer
Verified
Harry and 87 other Camera and Video Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,635
2,635 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I keep getting an error message #01. Communications between
I keep getting an error message #01. Communications between the camera and lens is faulty and to clean the lens contacts. How do I clean the lens contacts. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I'm getting the following message on my Canon EOS Rebel T3i: "Err
I'm getting the following message on my Canon EOS Rebel T3i: "Err 01 - Communications between the camera and lens is faulty. Clean the lens contacts." Can you help me?… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I have just purchased a used Canon 1 DS II...mirror/shutter
I have just purchased a used Canon 1 DS II...mirror/shutter hangs up upon shutter button, does not close shutter until second shutter button push. I have tried all the suggested manual fixes, includin… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I have been looking at a canon eos rebel T4i dslr 18 mp camera
I have been looking at a canon eos rebel T4i dslr 18 mp camera with 2 lenses , a18-55mm IS lens and a75-300 lens. How do I tell if the lenses are what I want? I want a camera that capture my pictures … read more
Steve G.
Steve G.
Chief Engineer
9 satisfied customers
I have a Canon Rebel XT and wondering if I can use my Canon
I have a Canon Rebel XT and wondering if I can use my Canon Zoom lens EF 75-300 on a new EOS Rebel 73? Also what is the price of a new 18-55 lens for my Rebel XT and will that also fit the new EOS Reb… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
I am ready to purchase another lense for my Canon EOS to take
I am ready to purchase another lense for my Canon EOS to take action sports pictures. It was suggested that I look to 70-200 f/2.8. I am noticing that this particular lense is very expensive. Is there… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I just bought a new Canon EOS1100d to relace my Canon EOS650
I just bought a new Canon EOS1100d to relace my Canon EOS650 and use with my 2 lenses as they were supposed to be compatible. (1) My Canon Zoom EF 100-300 lens motor doesnt work on autofocus and when … read more
Dr. Dan
Dr. Dan
Doctoral Degree
572 satisfied customers
My Canon EOS 40D DSLR Camera displays the following error code
My Canon EOS 40D DSLR Camera displays the following error code "err 01", when I attempt to capture an image. The problem is that of an intermittent one, but is very much non-dependable. I am a hobby p… read more
gervin91
gervin91
TV Repair Technician
Associate Degree
77 satisfied customers
Purchased a Tamron Aspherical XR DiH 18-200 lens to use on
Purchased a Tamron Aspherical XR DiH 18-200 lens to use on a canon camera (EOS Rebel T1i), Everytime I shoot one shot the it informs me that the lens is not communicating with the camera and to clean … read more
Himadri
Himadri
Senior Camera Technician
Bachelor's Degree
2,584 satisfied customers
It seems I have a common problem standard with a 70-200mm lens.
It seems I have a common problem standard with a 70-200mm lens. I have a Canon rebel eos. I have only had it a little under 1.5 years . The 75-300 lens has all of a sudden decided to play games with m… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Canon 60 D purchased for Christmas 2010 with my only
I have a Canon 60 D purchased for Christmas 2010 with my only lens --a Tamron 28-300 purchased August 2008. Intermittant but increasing frequency of this problem: Symptoms: • Error message after take … read more
Himadri
Himadri
Senior Camera Technician
Bachelor's Degree
2,584 satisfied customers
I have an eos rebel with a 75-300mm lens and I occasionally
I have an eos rebel with a 75-300mm lens and I occasionally get the following error: Err 01 communication between camera and lens is faulty, clean the lens contact. The camera then does not take pictu… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a Canon EOX Rebel XS digital camera. I also use a 75-300
I have a Canon EOX Rebel XS digital camera. I also use a 75-300 Quantaray zoom lens. Lately when trying to use the lens it will freeze up not take the picture and gives me an error 101 communication e… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a new Canon EOS D60 camera and am getting an error message
I have a new Canon EOS D60 camera and am getting an error message when I try to take a photo - "Err 01 Communications between the camera and lens is faulty. Clean the lkens contacts" I have two canon … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Canon Rebel XSi. I started having a problem with
I have a Canon Rebel XSi. I started having a problem with a third party lens; a Sigma AF Macro (can't find a model number). I used this with my Rebel 2000. It worked great. On the Xsi I get Err 01 (ba… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
974 satisfied customers
Dear Helpline I have a Canon 350D. It is displaying an Err
Dear Helpline I have a Canon 350D. It is displaying an Err 01. I have removed the lens and cleaned contacts with a tissue but this does not make any difference. Any advice Thanks and regards… read more
bluextc89
bluextc89
Owner
Vocational, Technical or Trade Scho
2,976 satisfied customers
Need unbiased candid advice for digital camera selection. I
Need unbiased candid advice for digital camera selection. I am NOT a professional or even a very knowledgable photographer. Basically I point and shoot. I am looking for the best option based on the f… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
My 4-year-old Canon EFS 17-85mm IS lens, used with my Rebel
My 4-year-old Canon EFS 17-85mm IS lens, used with my Rebel ZSi and T1i bodies, won't auto focus - just gives an Err 01 message: "Communication between lens and camera is faulty. Clean the lens contac… read more
ed
ed
integrated security,cctv alarm
157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x