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I keep getting an error message #01. Communications between
I keep getting an error message #01. Communications between the camera and lens is faulty and to clean the lens contacts. How do I clean the lens contacts. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I'm getting the following message on my Canon EOS Rebel T3i: "Err
I'm getting the following message on my Canon EOS Rebel T3i: "Err 01 - Communications between the camera and lens is faulty. Clean the lens contacts." Can you help me?… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
1,534 satisfied customers
I have just purchased a used Canon 1 DS II...mirror/shutter
I have just purchased a used Canon 1 DS II...mirror/shutter hangs up upon shutter button, does not close shutter until second shutter button push. I have tried all the suggested manual fixes, includin… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
1,534 satisfied customers
I have been looking at a canon eos rebel T4i dslr 18 mp camera
I have been looking at a canon eos rebel T4i dslr 18 mp camera with 2 lenses , a18-55mm IS lens and a75-300 lens. How do I tell if the lenses are what I want? I want a camera that capture my pictures … read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
I am ready to purchase another lense for my Canon EOS to take
I am ready to purchase another lense for my Canon EOS to take action sports pictures. It was suggested that I look to 70-200 f/2.8. I am noticing that this particular lense is very expensive. Is there… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I just bought a new Canon EOS1100d to relace my Canon EOS650
I just bought a new Canon EOS1100d to relace my Canon EOS650 and use with my 2 lenses as they were supposed to be compatible. (1) My Canon Zoom EF 100-300 lens motor doesnt work on autofocus and when … read more
Dr. Dan
Dr. Dan
Doctoral Degree
362 satisfied customers
My Canon EOS 40D DSLR Camera displays the following error code
My Canon EOS 40D DSLR Camera displays the following error code "err 01", when I attempt to capture an image. The problem is that of an intermittent one, but is very much non-dependable. I am a hobby p… read more
gervin91
gervin91
TV Repair Technician
Associate Degree
77 satisfied customers
Purchased a Tamron Aspherical XR DiH 18-200 lens to use on
Purchased a Tamron Aspherical XR DiH 18-200 lens to use on a canon camera (EOS Rebel T1i), Everytime I shoot one shot the it informs me that the lens is not communicating with the camera and to clean … read more
Himadri
Himadri
Senior Camera Technician
Bachelor's Degree
2,584 satisfied customers
It seems I have a common problem standard with a 70-200mm lens.
It seems I have a common problem standard with a 70-200mm lens. I have a Canon rebel eos. I have only had it a little under 1.5 years . The 75-300 lens has all of a sudden decided to play games with m… read more
Pete
Pete
Engineer
Bachelor's Degree
9,788 satisfied customers
I have a Canon Rebel and want to know how to save a pic after
I have a Canon Rebel and want to know how to save a pic after I after I have taken it and edited it with the zoom buttons (the ones on the upper right hand corner of camera)… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a Canon 60 D purchased for Christmas 2010 with my only
I have a Canon 60 D purchased for Christmas 2010 with my only lens --a Tamron 28-300 purchased August 2008. Intermittant but increasing frequency of this problem: Symptoms: • Error message after take … read more
Himadri
Himadri
Senior Camera Technician
Bachelor's Degree
2,584 satisfied customers
I have an eos rebel with a 75-300mm lens and I occasionally
I have an eos rebel with a 75-300mm lens and I occasionally get the following error: Err 01 communication between camera and lens is faulty, clean the lens contact. The camera then does not take pictu… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a Canon EOX Rebel XS digital camera. I also use a 75-300
I have a Canon EOX Rebel XS digital camera. I also use a 75-300 Quantaray zoom lens. Lately when trying to use the lens it will freeze up not take the picture and gives me an error 101 communication e… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a new Canon EOS D60 camera and am getting an error message
I have a new Canon EOS D60 camera and am getting an error message when I try to take a photo - "Err 01 Communications between the camera and lens is faulty. Clean the lkens contacts" I have two canon … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon Rebel XSi. I started having a problem with
I have a Canon Rebel XSi. I started having a problem with a third party lens; a Sigma AF Macro (can't find a model number). I used this with my Rebel 2000. It worked great. On the Xsi I get Err 01 (ba… read more
Rick
Rick
Owner/Lead Technician
Associate Degree
1,534 satisfied customers
Dear Helpline I have a Canon 350D. It is displaying an Err
Dear Helpline I have a Canon 350D. It is displaying an Err 01. I have removed the lens and cleaned contacts with a tissue but this does not make any difference. Any advice Thanks and regards… read more
bluextc89
bluextc89
Owner
Vocational, Technical or Trade Scho
3,250 satisfied customers
Need unbiased candid advice for digital camera selection. I
Need unbiased candid advice for digital camera selection. I am NOT a professional or even a very knowledgable photographer. Basically I point and shoot. I am looking for the best option based on the f… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
My 4-year-old Canon EFS 17-85mm IS lens, used with my Rebel
My 4-year-old Canon EFS 17-85mm IS lens, used with my Rebel ZSi and T1i bodies, won't auto focus - just gives an Err 01 message: "Communication between lens and camera is faulty. Clean the lens contac… read more
ed
ed
integrated security,cctv alarm
157 satisfied customers
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Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,259 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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