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I have a Panasonic *LumixDMC-257. i am getting a dark spot…

Customer Question
Hello, my name is...

Hello, my name is lewis; I have a Panasonic *LumixDMC-257. i am getting a dark spot on my pictures, in the same place on the frame each time. How does this get fixed. I like the camera.

Technician's Assistant: Who makes your camera?

Sorry, it is a dmc z257

Technician's Assistant: What have you tried so far with your camera?

I've thoroughly cleaned the lens, to no help. someone suggested it is a fungus on the lens

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

That's it for now.

Submitted: 4 months ago.Category: Camera and Video
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Answered in 18 minutes by:
3/8/2018
Camera and Video Technician: Richard Hill, Camera and Video Technician replied 4 months ago
Richard Hill
Richard Hill, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 886
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi Lewis,

These dark spots are usually caused by dust or pollen on the CCD sensor.

The following video explains how to clean the CCD sensor of Lumix cameras:

https://www.youtube.com/watch?v=0nmwt0frZns

I hope that helps, Best Regards,

Rich

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Customer reply replied 4 months ago
Rich, I watched the You Tube explanation. this won't be the answer for me. Can you recommend a tech service or the panasonic tech repair department if they have one.
Thank you, Lewis
Customer reply replied 4 months ago
Thanks for the offer. It's not my cup of tea to walk through this for $26.00. It's not the money part, but the inconvenience.
Camera and Video Technician: Richard Hill, Camera and Video Technician replied 4 months ago

Hi Lewis,

If you go to the following link you can either locate a service provider or submit a repair request:

http://shop.panasonic.com/supportservice

I hope that helps, Best Regards,

Rich

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Camera and Video Technician: Richard Hill, Camera and Video Technician replied 4 months ago

Hi Lewis,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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