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Have Nikon p900, getting lens error message, removed battery…

Have Nikon p900, getting...

Have Nikon p900, getting lens error message, removed battery and sD card waited and replaced with another battery and new card, still receiving lens error message.

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping or from dirt getting in the lens)?

No

Technician's Assistant: What kind of battery does your camera use? Have you tried taking out the battery and replacing it?

EN-EL23, own 4 batteries, tried different charged ones

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Answered in 5 minutes by:
3/8/2018
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,179
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and try to turn it on.
Tell me please if it now starts
Thank you

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Customer reply replied 4 months ago
No didn't work,
Customer reply replied 4 months ago
Do not want to incur further or reaccurring charges.

Can you remove the lens, then clean the contact points using a eraser on both the camera and lens.

Once done, connect it back up and tell me if it then works please

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Customer reply replied 4 months ago
It has a fixed lens

Can you give me the serial on it please, as there are two types and it can be hard to see where to release it

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Customer reply replied 4 months ago
That’s on just spoke to my camera dealer about it and they are going to address.
Customer reply replied 4 months ago
Ok

Thanks and let me know if you need anything else from me, and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,179
Experience: Extensive knowledge in a very wide range of subjects
Verified
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Customer reply replied 4 months ago
Cancel this
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