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Getting error message on my panasonic lumix dmc-g7k

Customer Question
Getting error message on...

Getting error message on my panasonic lumix dmc-g7k camera...says “lens attachment failed. please see if the lens is attached correctly”. It seems to be on but message stays on

Technician's Assistant: How old is your Lumix?

Bought dec 17

Technician's Assistant: What have you tried so far with your Lumix?

Reattched lens, cleaned contacts

Submitted: 4 months ago.Category: Camera and Video
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Answered in 1 hour by:
3/8/2018
Camera and Video Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Camera and Video
Satisfied Customers: 47,119
Experience: Extensive knowledge in a very wide range of subjects
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts correctly

Thank you

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Customer reply replied 4 months ago
This didn’t work..just tried it twice
Camera and Video Technician: Richard, Technician replied 4 months ago

Ok, disconnect the lens and use an eraser to clean the copy contacts on the Lens and the camera.

Tell me if this clears the error please

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Customer reply replied 4 months ago
I just tried that now and it didn’t work
Customer reply replied 4 months ago
It was working fine yesterday and just stopped out of nowhere
Camera and Video Technician: Richard, Technician replied 4 months ago

Can you try a different Lens and tell me if that works please

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Customer reply replied 4 months ago
Sorry, I don’t have a different lens...just got this for Christmas in Dec
Camera and Video Technician: Richard, Technician replied 4 months ago

Ok, there are only two causes for it, the Lens faulted or the camers Lens sensor

I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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