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Printer won't print. Icon above black ink indicator showing…

Printer won't print....

Printer won't print. Icon above black ink indicator showing blue light.

Technician's Assistant: What's the brand and model of your printer?

It's like a keyhole with upright bar surrounded by two brackets

Technician's Assistant: How long has this been going on with your printer?

Few days but only now had time to find out fix

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

No idea sorry but printer was installed by professional only on 8 Jan 2018

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Don't think so

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Answered in 3 minutes by:
2/14/2018
Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 30,186
Experience: Analog and Digital Camera and Video systems expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model number of the printer?

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Customer reply replied 4 months ago
Pixma MG3660
Customer reply replied 4 months ago
Can we try a bit more first please. I feel it probably isn't very complicated. What does that Icon signify?

Thank you,

that means your black ink is empty, and needs to be replaced.

Once you install a new black ink cartridge, the printer should resume working.

Let me know the results, please.

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Customer reply replied 4 months ago
Are you still helping me?

Yes, I responded a few minutes ago, above, asking you to replace the black ink cartridge.

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Customer reply replied 4 months ago
Thanks Nathan. Gosh they don't last long. I had to buy new cartridges immediately after purchase when the printer was installed as the ones it came with were duff! I'll buy another one tomorrow.

You're very welcome! And no they don't last long unfortunately, they build the printers cheap but then gouge you on the ink costs, that is how they make their money.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 30,186
Experience: Analog and Digital Camera and Video systems expert
Verified
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Category: Camera and Video
Satisfied Customers: 30,186
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