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I have a Canon MG5500 printer and I'm getting a message

Customer Question
Hello. I have...

Hello. I have a Canon MG5500 printer and I'm getting a message saying an error has occurred, the printer needs repair. It says to contact a service center. Can you tell me what the problem is? Thank you

Technician's Assistant: Is your MG5500 displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I don't know. Probably never. How do I do that? Can you walk me through it?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I don't think so Thank you

Submitted: 7 months ago.Category: Camera and Video
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Answered in 43 minutes by:
1/14/2018
Camera and Video Technician: Nathan, Camera /Video Tech replied 7 months ago
Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 31,458
Experience: Analog and Digital Camera and Video systems expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me the specific error you're seeing? Such as B200 or C000 for example?

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Customer reply replied 7 months ago
This is exactly what it says: an error has occurred, the printer needs repair. It says to contact a service center. There is no error code.
Actually, it says to turn the device off and unplug it. then see the manual and contact a service center.
Camera and Video Technician: Nathan, Camera /Video Tech replied 7 months ago

If you look at the top of the printers display screen, it should have a code/number there, could you check again please?

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Customer reply replied 7 months ago
Oh, I see it. B200
Camera and Video Technician: Nathan, Camera /Video Tech replied 7 months ago

That is what I was expecting, thanks, ***** ***** very common problem with this model.

Unfortunately this B200 error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2013 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Customer reply replied 7 months ago
Probably easier to just replace the device. So, is my $5 deposit refunded now?
Camera and Video Technician: Nathan, Camera /Video Tech replied 7 months ago

No, this is a paid support service, it is not free help.

You paid the total agreed upon fees for this help. The 5 was to post your question, not the total, which was displayed and agreed to on the payment page.

There is no free help, even from canon, for an issue like this. For comparison purposes, had you gone to a repair shop, you'd be charged a minimum $100 diagnostic fee for the exact same answer I've given you here for a small fraction of that. To ask for a refund or not honor the agreed upon fees would have the effect of forcing me to work for free for my time spent as an independent technician, helping in good faith.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

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Camera and Video Technician: Nathan, Camera /Video Tech replied 7 months ago

Hello, it appears your question is still open.

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