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I have a Cannon MG3500 PRINTER. I want to scan some photos…

Customer Question
I have a Cannon...

I have a Cannon MG3500 PRINTER. I want to scan some photos and save them to my computer,for printing later. How do I do that?

Technician's Assistant: What kind of computer or device are you printing from?

Cannon printer MG3500

Technician's Assistant: How long has this been going on with your MG3500?

I haven't tried before

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Can't remember

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I want to be able to scan photos and save them to my computer so that I can print them later. I have always been able to d this with my previous printers.

Submitted: 6 months ago.Category: Camera and Video
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Answered in 32 minutes by:
1/9/2018
Camera and Video Technician: Viet - Camera Tech, Camera & Video Tech. replied 6 months ago
Viet - Camera Tech
Viet - Camera Tech, Camera & Video Tech.
Category: Camera and Video
Satisfied Customers: 40,796
Experience: Fix camera and video issues.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when scanning?

Is printing currently working fine?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Camera and Video Technician: Viet - Camera Tech, Camera & Video Tech. replied 6 months ago

What's the make / model of your computer?

Do you see the Canon Utilities > IJ Scan Utility program on your computer? If yes, can you use the IJ Scan Utility program for scanning?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further; we can schedule a time. Thank you.

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Camera and Video Technician: Viet - Camera Tech, Camera & Video Tech. replied 6 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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