Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I have a LumixDMC-DS20. The zoom has stopped working.

Customer Question
Hi! I have...

Hi! I have a LumixDMC-DS20. The zoom has stopped working

Technician's Assistant: Who makes your camera?

Panasonic Lumix

Technician's Assistant: What have you tried so far with your Lumix?

Nothing--it will zoom out, cut it won't come back

Technician's Assistant: Anything else you want the Camera Expert to know before I connect you?

Mo, just htat

Submitted: 6 months ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Customer reply replied 6 months ago
NEVERMIND!!! I just dropped it and now it works perfectly!!
Answered in 4 hours by:
1/4/2018
Camera and Video Technician: Russell H., Service Tech replied 6 months ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,792
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I must warn you, that when a camera is dropped, damage and defective function can often show up as a result much later, even months later. I hope it was dropped onto a fairly soft surface, or not much of a long distance down.

If the batteries are getting old, also, they might be a factor is Zoom function working partially, then not working or getting stuck, etc.

Thank you for consulting JustAnswer.

Ask Your Own Camera and Video Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 12,792
12,792 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,215 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

546 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have an 8 year old Panasonic Lumix CMC-ZS30 still camera,
I have an 8 year old Panasonic Lumix CMC-ZS30 still camera, which I LOVE. But the advance on the zoom now stutters and sometimes won't even advance at all. Don't need any fancier features. Is it worth… read more
Harry
Harry
3 satisfied customers
I have a Lumix DMC ZS40 camera. The zoom lens won't retract.
I have a Lumix DMC ZS40 camera. The zoom lens won't retract. I am trying to submit a repair request so I can get an estimate on the repair. But the form/site does not recognize my model. I am staring … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How do I setup my Lumix FZ2500 to do "dolly zoom"? Panasonic
How do I setup my Lumix FZ2500 to do "dolly zoom"? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Lumix dmc fz200 has system error zoom. Clears with reboot
Lumix dmc fz200 has system error zoom. Clears with reboot but the lens closure now has a grinding sound … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My wife's Panasonic Lumix DCM TZ60 goes into System Error
My wife's Panasonic Lumix DCM TZ60 goes into System Error (Zoom) when the zoom has been used and is being brought back from zoom. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
12,792 satisfied customers
My Lumix DMC-TZ30 camera comes up with system error ( Zoom)
My Lumix DMC-TZ30 camera comes up with 'system error ( Zoom) and won't work -what should I do and is it serious ? Thank you Darell… read more
Louie
Louie
Camera and Video Technician
Associate Degree
546 satisfied customers
I have a Panasonic Lumix DMC-FZ47. My son took it to school
I have a Panasonic Lumix DMC-FZ47. My son took it to school today, and it will not take any pictures. It worked with me this morning. Now it won't snap a picture, it won't zoom, it won't go to the men… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Panasonic Lumix DMC-FH25 and the zoom will not move
I have a Panasonic Lumix DMC-FH25 and the zoom will not move from wide angle. The lens comes out normally, but at the bottom of the screen the zoom info appears and does not go away.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a brilliant panasonic lumix 16x optical zoom model DMC-ZS9.
I have a brilliant panasonic lumix 16x optical zoom model DMC-ZS9. Before I could zoom all the way in and take a picture as clear as day of my wifes eye. Now the image is coming up blurry. It is focus… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
Hi I have a panasonic lumix dmc fz45 which is just out of warrenty
Hi I have a panasonic lumix dmc fz45 which is just out of warrenty and I'm getting a zoom system error message basically the zoom lens won't move in or out. I presume there is something wrong with the… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,215 satisfied customers
I have a Panasonic ZS5 Lumix digital camera. It was dropped
I have a Panasonic ZS5 Lumix digital camera. It was dropped from about 3 feet, and now says "System Error (Zoom)". It does not respond to menu selection or any other command. Have tried removing batte… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
I have a Panasonic Lumix camera. It was dropped and now the
I have a Panasonic Lumix camera. It was dropped and now the lenses will not open. Can it be fixed? It gives me a message of System Error (Zoom).… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
I have a Lumix LX5 that suddenly stopped zooming properly.
I have a Lumix LX5 that suddenly stopped zooming properly. The zoom Lever became extremely stiff to operate and lens will zoom from wide angle to telephoto by itself without any of my controlling it. … read more
jdsvideo
jdsvideo
Camera and Video Technician
Associate Degree
690 satisfied customers
Hi I have a Panasonic Lumix DMC-TZ8 and suddenly whilst using
Hi I have a Panasonic Lumix DMC-TZ8 and suddenly whilst using the zoom, it went really blurry and then I got a system error (focus) message. Now it won't let me take photos and when I turn it of the l… read more
Julian
Julian
644 satisfied customers
Hi my panasonic lumix fx37 has developed a fault. It says system
Hi my panasonic lumix fx37 has developed a fault. It says system error (zoom) when I sitch the camera on and it goes in and out of focus but won't do anything. Is it fixable? (It hasn't been dropped a… read more
Julian
Julian
644 satisfied customers
Panasonic fs15 lumix camera has problems with the lens.
Panasonic fs15 lumix camera has problems with the lens. WhenI turn on the camera I get an error message: system error (zoom). Then camera shuts off. Lens won't slide in or out.… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
My daughter has a Panasonic Lumix DMc-FS42 camera, which was
My daughter has a Panasonic Lumix DMc-FS42 camera, which was accidentally dropped. The camera still takes pictures, however the lens cover does not retract when switched off. The zoom mechanism works … read more
Julian
Julian
644 satisfied customers
I have a panasonic Lumix DMC FZ18 and it will not zoom it
I have a panasonic Lumix DMC FZ18 and it will not zoom? it wasn't dropped or anything. We turned it off everything was working and when we turned it on the zoom will not work. We did let our 8 year ol… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x