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My EOS Utility software no longer sync's with my Canon T3i…

Customer Question
My EOS Utility software...

My EOS Utility software no longer sync's with my Canon T3i camera???

Technician's Assistant: How old is your T3I?

Maybe 3 or4 years

Submitted: 1 month ago.Category: Camera and Video
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Answered in 1 hour by:
1/2/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1,011
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

Do you mean that the software does not see the camera?

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Customer reply replied 1 month ago
rod will open buts not recognizing be camera
Customer reply replied 1 month ago
IOS
Customer reply replied 1 month ago
EOS
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

Have you tried using a different USB port?

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Customer reply replied 1 month ago
Tried different cable and now opens the software but still won’t show the pictures from my camera.
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

Did you try a different USB port?

Did you try restarting the computer?

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Customer reply replied 1 month ago
I’ve restarted & still won’t communicate with camera other than starting the software. Could it be due to firewall????
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

No, that should not be the issue.

Have you tried a different USB port?

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Customer reply replied 1 month ago
As I’ve already replied, YES
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

That was the first time that you have replied.

Are you using USB ports directly on the computer?

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Customer reply replied 1 month ago
Only have direct ports on my computer.
Camera and Video Technician: Harry, Camera and Video Technician replied 1 month ago

Do you have another computer to see if it works on that one?

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Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,068
5,068 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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