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I’m having trouble connecting my Merkury 720 pivot camera to…

Customer Question
I’m having trouble connecting...

I’m having trouble connecting my Merkury 720 pivot camera to my phone

Technician's Assistant: Did you download all the necessary software to connect your camera to your computer (e.g. Canon EOS Utility)? Is your software the latest version?

Yes I did

Technician's Assistant: If you are using a USB cable, are you using the one that came with your camera or an aftermarket one?

The one that came with the camera

Submitted: 6 months ago.Category: Camera and Video
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Answered in 1 hour by:
1/2/2018
Camera and Video Technician: Harry, Camera and Video Technician replied 6 months ago
Harry
Harry, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,615
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
I still need help to get it connected and view it from my phone
Camera and Video Technician: Harry, Camera and Video Technician replied 6 months ago

What is the make/model of your phone?

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Customer reply replied 6 months ago
I have a iPhone 6 plus
Customer reply replied 6 months ago
I need a technician to call
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Russell A.
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Category: Camera and Video
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Russell A.

Russell A.

Camera and Video Technician

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30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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Marcia

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20 years experience photographing weddings and family photography full time. Canon Camera preference

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jdsvideo

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twenty five years experience repairing video,specializing in camcorder and digital camera

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Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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